Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position: Shift Supervisor
Site: Cadillac Fairview- 15 York Street (Maple Leaf Square)
City: Downtown Toronto, ON
Status: Full-Time Days
Hours: Static Continental Days - 0700-1900
Category: Averaging Agreement OT at 88 hours
Pay Rate: $20.16 - $23.35
Internal Posting Date: Jun 25,2025
Internal Closing Date: Jul 2, 2025
External Closing Date: Jul 16 , 2025
:
Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager's rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.
Job Duties:

• Lead a team of 1-3 guards
• Proactively dealing with emergency situations
• Liaise with Site Director and Property Management
• Providing exceptional service to enhance customer experience
• Ensuring compliance with the standards, rules and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitor's and employees on an ongoing basis
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
• Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitor's and employees;
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
• Assist visitors, guests and tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
• Protect the Property and maintain a safe and welcoming environment
• Enforce the rules and regulations at the Property in a fair and responsible manner
• Report and follow up on hazards and/or deficiencies identified during duty
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
• Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
• Prepare written reports using the Manager's standard report-writing program
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
• Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
• Facilitate access to restricted areas for authorized persons; and
• Control vehicle traffic on the Property

#IND2
Certification Requirements (All)
Standard First Aid, CPR Level C
Valid Ontario Security License
COVID Double Vaccinated
Use of Force
Management of Aggressive Behaviour (MOAB)
Minimum of 2 years security experience
Authorized to legally work in Canada
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, Continental Days - 0700-1900.
Relocation is not provided and travel is not required
Number of Openings for this position: 1