Job Description

People, Place, Prosperity

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Working within our Strategic Plan,

Cambridge Connected,

and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper - alive with opportunity.

Job Profile

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Reporting to the Manager of Municipal By-law Compliance & Corporate Security, this supervisory position is responsible for overseeing the day-to-day operations within the Corporate Security team and ensuring the supporting processes operate effectively and efficiently. This position supervises a team of Security Guards whose roles are to ensure the protection of City assets, and safety of staff, visitors, and contractors as well as compliance with City Policies, municipal by-laws, provincial legislation. The supervisor is responsible to train, coach, mentor and develop staff to ensure services delivered meet both legislated and customer service objectives.

What you will be doing

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Supervise day-to-day operations of Security Guards ensuring operational policies and procedures are followed. Maintain a positive, respectful, and safe work environment; ensure compliance with Health & Safety regulations. Handle workload distribution, work assignments and performance management. Monitor service delivery achievement and respond to gaps in service delivery. Provide the Manager with service recommendations, training recommendations, model changes and improvements targeted at achieving goals that support a continuous improvement model. Provide the Manager with insight into emerging issues to enhance the protection of City assets and staff. Provide Guards with coaching, recognition, and corrective action as needed. Ensure service processes are established and adhered to. Monitor Guard documentation and note keeping for quality and consistency. Conduct regular evaluations and one-on-one check ins with Guards. Update and create new Standard Operating Procedures (SOPs) for the Manager to review. Investigate and respond to complaints and inquiries received from Council, management, and the public in a professional, courteous and respectful manner. Resolve first-level escalations and escalate to the Manager when necessary. Participate in the hiring process, employee training and development and manage payroll related functions. Collaborate with internal departments. Monitor expenditures and ensure compliance with purchasing guidelines. Provide input into the operating budget and prepare reports for the Manager. Represent the City in public situations and foster positive community relationships through events. Provide the public with information and assistance on related areas of security including Provincial Acts and regulations, and other information as appropriate. Prepare reports on activities and issues and provide updates to the Manager. Oversee maintenance of security fleet vehicles and compliance with regulations and internal procedures. Provide support to the Supervisor of Municipal By-law Compliance as needed. Perform other duties as assigned.

Education

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Post-secondary degree/diploma minimum 2-year college diploma in Police Foundations, Law and Security, criminology, judicial proceedings, regulatory/public administration, or other related disciplines. Equivalent combination of education and experience may be considered. Licensed as a Security Guard/Private Investigator under the Ontario Private Security Investigative Services Act.

Experience and Knowledge

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Minimum 3-5 years progressive experience in Municipal Law Enforcement/Security field. Minimum two (2) years of experience leading staff in a supervisory or team leadership role, preferably in a unionized environment. Must possess a solid background in enforcement techniques, courtroom decorum, performance management, dispute resolution, customer service, report writing and presentation skills. Working knowledge of Municipal Freedom of Information and Protection of Privacy Act, the Private Security and Investigative Services Act, Trespass to Property Act, Ontario use of force model, the Charter of Rights and Freedoms, Occupational Health & Safety Act, Municipal By-laws, and relevant enabling legislation such as Municipal Act, Provincial Offences Act, Building Code Act, and Planning Act. Working knowledge of Threat and Vulnerability Assessments and/or CPTED are considered an asset. Must be able to accurately and objectively interpret, apply, and enforce a wide variety of by-laws provincial/federal legislation, policies, and procedures, and relay compliance-related information to others in a variety of situations. Understanding of Municipal sector and municipal government operations/structure. Experience leading and supporting continuous improvement initiatives. Demonstrated customer service skills at a level to develop and maintain collaborative working relationships Effective oral communication and strong interpersonal skills; the ability to deal authoritatively, but politely with the public. Strong conflict resolution, negotiation and communication skills with the ability to diffuse emotionally charged situations. The ability to apply tact, diplomacy and persuasion with confident messaging when dealing with various stakeholders. Ability to performance manage and apply progressive discipline process for employees as required. Strong organizational and planning skills with a high attention to detail. Demonstrated time management skills with the ability to prioritize workloads and meet deadlines with minimal supervision. Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times. Computer literacy and proficiency in various software including Microsoft Office, AMANDA and GIS. Experience in writing reports and delivering presentations is required. Trainer certification in use of force/de-escalation would be considered an asset.

We will ask you for these items if you are hired

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A valid Ontario Class G driver's license in good standing, with a driver's abstract acceptable to the City (4 or less demerit points may be considered acceptable)
Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.
Proof of your current and valid certificate(s) and/or educational qualifications.
Supervisor Health & Safety Awareness Training Certificate from the Ministry of Labour

Your compensation

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This position is within Grade 5 of the non-union Salary Schedule and has an annual salary range of $97,048 - $118,348. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

Location

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This position is located at Cambridge City Hall, 50 Dickson Street, Cambridge (subject to change)

Hours of work

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Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week). Occasional evening and weekend work, as well as on-call availability may be required.

Advertisement expiration date

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Interested candidates should apply at www.cambridge.ca/careers. This posting will close on January 31, 2026.

Accommodation needs and protection of privacy

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The City of Cambridge is an equal opportunity employer, committed to diversity and inclusion. We welcome and encourage applications from all qualified individuals, and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the recruitment and hiring process.
Please contact Human Resources to make your needs known in advance, with the nature of any accommodations that you may require in respect to any materials or processes used to ensure your full and equal participation throughout the recruitment and hiring process.
Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.