Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Security Operations Supervisor you will be responsible for providing leadership to frontline Security Guards and contracted security services. You will work collaboratively with Protective Services Section Leads and Team Leads to plan for and respond to events as well as implement strategies to deliver the Security Operations Program. Primary duties include:

Manage a team of Security Guards including coaching/mentoring, probationary reviews and formal discipline. Direct the daily operational deployment and work of resources during both regular operations and emergency situations. Develop operational and strategic plans forecasting operational requirements and reporting on the performance of the team to senior leadership and external partners. Oversee the security response to events and address concerns which escalate beyond the scope of Security Guards. Assume the Incident Command role during a wide range of emergency situations such as the evacuation of City facilities. Communicate with other City business Units and external partners to identify and implement guard service requests addressing concerns and notifying of security events/incidents. Develop and implement Standards, Standard Operating Procedures, Post Orders, Guard Service Requests and Event Plans that direct work and communicate expectations of Security Guards.

Qualifications

A high school diploma or equivalent (e.g. GED) with at least 5 years of experience in security or a related field; OR A completed 1 year certificate or diploma in Security Management, Police Foundations, Justice studies or a related with at least 3 years of experience as noted above. Equivalent combinations of experience and education may be considered. At least 6 months of experience in a supervisory role is preferred. A valid Alberta Security Guard Licence is required. Previous experience with digital video surveillance systems and software, telecommunication systems, emergency notification procedures, intrusion alarm, and CCTV monitoring systems. A valid Class 5 Driver's License (or provincial equivalent) with no more than 6 demerits or a Graduated Driver's License (GDL) with no more than 4 demerits, no current suspensions or charges pending is required. Current Standard First Aid, Cardiopulmonary resuscitation (CPR) Level 'C' and Automatic External Defibrillation (AED) certification. You have strong interpersonal skills and the ability to work and think independently, along with the ability to work effectively with employees and the public at all levels.

Pre-employment Requirements

An enhanced security clearance will be conducted. Must obtain a City of Calgary operator's permit. Successful applicants must provide proof of qualifications and sign a confidentiality agreement.

Note:

Successful applicants will be required to complete a comprehensive training program.

Union: Exempt
Business Unit: Corporate Security

Position Type: 7 Permanent
Location: Various

Compensation: Level A1 $98,600 - 123,200 per annum
Days of Work: This facility is a 24/7 operation,

days of work may include evenings, weekends and
statutory holidays.

Hours of work: Non-standard 40 hour work week

Audience: Internal/External
Apply By: January 30, 2026

Job ID #: 313370