Job Description

Security Operations Manager

Overview

------------


We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!




Start your phenomenal career with Allied Universal today!

-------------------

Security Operations Manager

Location:

North York, ON (near Dufferin & Steeles)

Pay Rate:

$33.00 / hr

Schedule:

Full-Time - Monday through Friday 0800-1630 (30 min break not paid)

About the Role:

Allied Universal is currently hiring a

Security

Operations Manager

for a high-security pharmaceutical facility in

North York, ON

. We are seeking a

reliable, proactive, and experienced professional

with strong leadership skills and a proven ability to manage teams in highly regulated environments. This role requires a minimum of

two years of management experience

in a pharmaceutical industry, healthcare, or high-security setting.


The successful candidate will be responsible for leading a team of security professionals, ensuring

compliance, operational excellence, staff development, and client satisfaction

.

Site-Specific Vaccination Requirements (Pharmaceutical Vaccine Facility):

As a condition of assignment, proof of vaccination - including but not limited to Diphtheria, Pertussis, Tetanus, and Influenza - is required.





Additional vaccinations may be mandated in the future based on site requirements or changes to health and safety protocols.





Vaccinations are covered under provincial health plans. Allied Universal will reimburse any additional associated costs.

Key Responsibilities:

Provide direct supervision and leadership to all security staff on site. Oversee

day-to-day operations

, ensuring compliance with all

site-specific protocols and pharmaceutical regulations

. Maintain and enforce

post orders, incident response procedures, and emergency and security protocols

. Random inspections of all shifts and posts and to ensure that all security staff are performing their duties according to established site and company procedures. Interviewing, and screening of all new hires. Conduct

incident investigations

and follow up with detailed, accurate reporting. Act as a liaison between Allied Universal Leadership and site client to ensure excellent client service. Lead

performance reviews

,

coaching

, and

corrective action

when required. Complete weekly

payroll

review and submission and coordinate

scheduling, and time-off requests

for all site assigned personnel. Tracking and arranging

coverage for all book offs

, vacation time, sick/personal requests, training, special or additional coverage requests. Ensure proper onboarding of new security personnel and facilitate

ongoing site-specific training

. Provide after-hours and emergency support as needed, including responding to escalated incidents. Support

continuous improvement

initiatives and encourage a culture of professionalism and accountability. Communicate effectively with site staff, management, and Allied Universal leadership Facilitate smooth shift handovers and maintain continuity in operations

Qualifications:

Minimum

2 years of progressive leadership experience

in security operations, preferably in a

regulated industry

(e.g., pharmaceutical, healthcare, manufacturing, or corporate setting) Experience managing

large teams

People management, coaching, and conflict resolution

skills Proven

leadership, interpersonal communication

, and conflict resolution skills Strong understanding of

access control, CCTV systems, intrusion detection

, and

visitor management protocols

Proficient in

security systems, reporting tools, Microsoft Office, scheduling systems

, and

incident management tools

Ability to

produce clear, concise reports

Ability to

multi-task

in a

high-pressure, fast-paced environment

Comfortable conducting

foot patrols

and working in varied

indoor/outdoor conditions

High school diploma or GED

(post-secondary education

preferred

)

Valid Ontario Security Guard License

CPR and Standard First Aid Level C Certification

(or willingness to obtain; reimbursement provided)

Valid Ontario G-class driver's license

with a

clean abstract

. Must be

25 years of age or older

for company vehicle insurance eligibility. Must provide a copy of the abstract

Legally eligible

to work full-time in Canada

What We Offer:

Full-time employment with consistent scheduling Competitive pay and benefits package (health & dental) Paid training and professional development Growth opportunities within Allied Universal's expanding team

Hiring Process:

All candidates must successfully complete a background screening, which include:

Criminal background check for previous seven (7) years Education (highest degree) Employment (7 years/ up to 3 employers) Reference checks

#LI-GH1

Closing

-----------

Allied Universal

provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

------------------



2025-1403586