Job Description

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Ready to make a difference? Join Commissionaires, Canada\xe2\x80\x99s premier not-for-profit security company. With over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada\xe2\x80\x99s Top Employers for 2024, we demonstrate our commitment to our employees and community.
With over 22,000 employees nationwide and over 800 employees serving across Vancouver Island and Yukon, we provide customized solutions to meet the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard services, mobile response and support, by-law enforcement, and identification services.
At Commissionaires, we are dedicated to fostering a diverse and inclusive workforce. Join us and be part of a great team where your contributions are recognized and valued. Together, we play a critical role in protecting the safety and security of Canadians.
Make a difference!Position: Security Operations Manager, 19 Wing Comox
Location: 19 Wing Comox
Schedule: 0700-1500; Mon- Friday excluding Stats (Must be available for on-call duty to respond to security incidents outside regular working hours).
Wage: $25.10 per hour plus RRSP contribution by employer
Position Status: Union Excluded Position
Reports to: Chief Operations OfficerPosition Summary
The 19 Wing Comox Operations Manager is responsible to the DND Detachment Commander and the Base Operations Officer for the management of the Security Operations performed by all Commissionaires assigned to 19 Wing Comox. The successful candidate is responsive to the 19 Wing Comox Unit Security Officer (USO) for maintaining the security posture, all related performance of security duties and scheduling of the security guard staff assigned to 19 Wing Comox; ensuring a high standard of quality and customer service is maintained.Key Responsibilities:

• Security Operations Management: Oversee daily security operations, ensuring all security measures are implemented effectively and efficiently in accordance with regulations, orders, directives and instructions. Enforce security policies, procedures, and protocols to protect the organization\xe2\x80\x99s assets, personnel, and information.
• Personnel Management: Recruit, train and supervise security staff, including security guards and supervisors. Ensure that all team members are adequately trained and prepared for their roles. Lead performance management and any potential disciplinary in accordance with company policy and procedures.
• Staffing Coverage: Ensure that all shifts are adequately staffed to always maintain the required level of security. Coordinate and approve requests for vacation, time off and LOA, while ensuring that such absences do not compromise security operations. Develop contingency plans to cover unplanned absences or sudden staffing shortages.
• Incident Management: Lead the response to security incidents, including investigations, reporting, and coordination with law enforcement and emergency services.

• Compliance and Reporting: Ensure compliance with all applicable security regulations, standards, and best practices. Prepare and submit regular reports on security operations, incidents, and outcomes to senior management. Ensure the Detachment Commander and Base Operations (BOps) Security Office are made aware of any substantive issues or events.
• Client Coordination: Apprising the Unit Security Officer on all matters pertinent to base security and updating them of the need for ongoing adjustments in security and guarding regimens, as well as recommending changes to enhance the security posture.

• Successful completion of Basic Security Training (BST), Commissionaire Security Officer Course (CSOC), Commissionaires Supervisor\xe2\x80\x99s Training.
• Must possess and maintain a valid Class 5 BC Driver\xe2\x80\x99s license and be able to obtain and maintain a DND 404 driver\xe2\x80\x99s license.
• Must be in possession of or obtain and maintain a Level 2 (Secret) security clearance issued by Public Works and Government Services Canada (PWGSC);
• Experience in a military/police leadership role an asset.

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities especially until tight timelines.
• Effective communication (verbal and written) and interpersonal skills.
• Working knowledge of MS suite \xe2\x80\x93 Outlook, Excel and ability to quickly learn other scheduling software program.
• Demonstrated conflict resolution skills.
• Must be able to maintain a high level of confidentiality
• Strong security mindset, with knowledge of DND security policies and security requirements.

• This position may require occasional travel, depending on the needs of the organization.
• Must be available for on-call duty to respond to security incidents outside regular working hours.
• The role may involve working in high-stress environments, particularly during security incidents or emergencies.

• RRSP contributions by employer
• Group-life Insurance & Long-term Disability
• Extended Health & Dental coverage
• National Bursary and Recognition programs
• Training provided
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided (as applicable)

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