Start Rate (Non-negotiable): $30.90 per hour


Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto\xe2\x80\x99s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Enterprise Security office is seeking a Security Operations Controller. Under the supervision of the Senior Manager, Enterprise Security, aids in protecting people who work on or use the Metrolinx transit network using various security related technologies such as CCTV and Access Control as well as non-emergency security requests.

What will I be doing?

• Processing of designated Customer Protective Services related requests to the reviewing, collection, cataloguing, storage, duplication, documentation, redacting video for specific purposes as directed, and dissemination of video images gathered from designated Metrolinx CCTV systems for the purpose of supporting investigations including criminal, risk management and operational matters.
• Only as required and very seldom, may attend court on if/as required; to submit/provide evidence as it relates to CCTV images or footage. ; liaising with lawyers, contractors, staff, agencies regarding disclosure of video images; and liaising with various Police and security agencies for the purposes of providing CCTV images or footage
• Processing of requests related to providing access, removing access, monitoring alarms, running & sharing of specific reports from designated Metrolinx access control systems.
• Ensuring any providing video & access control services are done in accordance with the standards set by Metrolinx and any / all applicable legislation while always maintaining the highest level of confidentiality
• When requested monitoring of and ensuring appropriate response to various alarms through systems such as but not limited to access control systems, emergency alert alarm systems, and fire / life safety systems.
• Proactive monitoring of Metrolinx properties via use of security technologies such as CCTV and Access Control systems.
• Conducting or assisting in audits of the functionality of CCTV and Access Control systems.
• When required or as directed receiving and responding to non-emergency security requests from both internal Metrolinx staff and the public while providing an excellent customer services experience in those interactions.

What Skills and Qualifications Do I Need?

• High School diploma or equivalent / substantial work experience in a related field such as operations centres, security, law enforcement, information technology, computer science, investigations, customer service, preference given to those with combined with educational & work experience in related fields.
• Valid Ontario Class \xe2\x80\x9cG\xe2\x80\x9d driver\xe2\x80\x99s license
• Excellent knowledge of computers and demonstrated experience or ability to learn to use CCTV & access control related software effectively and efficiently.
• Strong logical thinking skills and sound judgement for the purposes of conducting CCTV related investigations.
• Strong administration and organizational skills and strong attention to detail.
• Effective verbal and written communication skills for report writing, and highly developed customer service skills for dealing with internal and external customers.
• Computer literacy & effectiveness utilizing MS Office, access, and other common software applications.
• Ability to maintain the highest level of dissection and confidentiality as most dealings are of a confidential and sensitive nature.
• Required to successfully pass an \xe2\x80\x9cEnhanced Security Clearance\xe2\x80\x9d due to access to sensitive law enforcement related information.
• Required to adhere to Metrolinx CCTV & Access Control policies & all other company policies and procedures.
• Required to operate within the boundaries of all privacy legislation including but not limited to FIPPA.

Don\xe2\x80\x99t Meet Every Requirement?
If you\xe2\x80\x99re excited about working with Metrolinx but your past experience doesn\xe2\x80\x99t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

# LI-SC1