Job Description

:Position SummaryUnder the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost, and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Security Officers ensures adherence to the Company policies and procedures, motivates, and leads by example and supports Great Canadian learning environment while establishing a safe and welcoming work environment for all team members.Key Accountabilities

• Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements.
• Enforcing restricted access by unauthorized persons;
• Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
• Performing identification checks to any guest who appears under 30;
• Referring disputes to the Security Supervisor;
• Conducting regular patrols of the interior and exterior of the property as assigned;
• Escorting guests and team members;
• Performing crowd control as directed;
• Attend to first aid incidents;
• Assisting Security Supervisor with enrolling guests in the Self-Exclusion program;
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualification Requirements

• High School diploma or equivalent required; post-secondary education an asset.
• Two (2) years of experience working with the public in a service role or in the service industry.
• Previous experience or training in security an asset.

Certifications:

• First Aid/CPR and Responsible Beverage certifications are required. CNB provides the necessary training and certification for successful candidates.
• Ability to successfully obtain and maintain a Gaming Registration within the applicable province (New Brunswick).

Skills and Abilities:

• Excellent problem-solving and conflict resolution capabilities.
• Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this.
• A willingness to learn, develop, and achieve new skills for personal and professional development.
• Computer literacy in MS Office.
• Able to organize data with great accuracy.
• Knowledge of privacy legislation an asset.
• Self-motivator with the ability to inspire other team members to enhance the guest experience within the entertainment business.
• Ability to multi-task and prioritize.
• Ability to follow rules, regulations, policies, and procedures at all times.
• Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.

Work Environment ConsiderationsFast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including evening or weekend shifts.Special Working ConditionsOur reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian\'s Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company\'s Whistleblower Policy.Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification RequirementsPermanent employment may be dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication .For positions that require additional certification, the appropriate level of certification will be maintained.Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Great Canadian Gaming