Job Description

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Company Overview

Deerfoot Inn & Casino is one of Calgary's premier hotels, offering a full-service experience with deluxe accommodations, a conference center, an indoor water park, and exceptional dining options. Our vibrant casino and lounges provide exciting entertainment, making us the preferred destination for both relaxation and fun in South Calgary.

Summary

We are seeking 2 dedicated Casino Security Officer's to join our team at Deerfoot Inn & Casino. In this role, you will be responsible for ensuring the safety and security of our guests, staff, and property. Your vigilance and expertise will play a crucial role in maintaining a safe environment within our hotel and casino.

Responsibilities

Report to the Manager of Security & Surveillance and/or Senior Security Supervisor to aid in upholding safety protocols. Implement age and access regulations throughout the casino and its vicinity. Perform routine patrols to protect patrons, employees, and property. Provide outstanding customer service to improve guest experiences. Respond to emergencies and medical incidents while coordinating with local emergency services. Other tasks & duties assigned by Supervisors or Management.

Requirements

Candidates must reside in the Calgary, Alberta area and be either a Canadian citizen, a permanent resident, or possess an open work permit to be eligible for consideration.

A minimum of 2+ years of

recent

experience as a Security Officer in Canada is required.

Recent experience in Casino Security/Surveillance or Gaming within Canada or an international setting is preferred.*
Post-secondary education in criminology or a suitable combination of education and experience will be considered an asset. A clear Security Clearance from the Calgary Police Service/RCMP, with no criminal convictions or pending charges in the court system.

Candidates must be physically fit and capable of performing all job responsibilities, including patrol duties, climbing stairs, patron removals, emergency response and lifting up to 50lbs unassisted.

AGLC Certificates, including Anti Money Laundering, Deal Us in Casino Staff Training (Phases 1 & 2), ProTect, and ProServe, are mandatory. A valid Standard First Aid/CPR-C & AED certification or higher is required. Preferred qualifications include Defence Tactics Threat Pattern Recognition (formerly PPCT), Non-Violent Crisis Intervention Training, and/or handcuffing training. Proficiency in MS Office and other Windows-based programs is necessary. Strong communication skills are essential for effective verbal and written reporting in English. Candidates must demonstrate a high level of honesty and integrity, adhering to elevated standards, methods, and procedures. The ability to work collaboratively in a team environment is essential.

This position is intended for a Flex Schedule Role which will require a mix of Day Shifts, Mid Shifts and Nights (End times between 0200 and 0700). It is important to understand that the schedule may be modified according to the business or operational needs of Deerfoot Inn & Casino. Given our shift timings, the candidate must possess a vehicle to reach the site, as public transportation is not dependable in this region. Please ensure that you have answered, all the Indeed questions when applying.

We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals.

Several of our employees have successfully transitioned into careers in law enforcement. We invite you to join us, learn, and become a member of an exceptional team!!

Please refrain from making phone calls to check on your application status or visiting in person. Only candidates who are selected will be contacted for an interview.

New wage scale is now in effect for our Security Team Members!

Job Type: Permanent

Pay: From $22.00 per hour

Expected hours: 30 - 44 per week

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

As mentioned in our job posting, this position requires individuals to be able to work ALL shift times--shifts are NOT guaranteed and are based on business & operational needs. Are you comfortable working in a position such as this? Please explain further if you answer no. Due to our location, employees are strontly encouraged to have their own vehicle, due to our shift times and poor transit services. Do you have your own vehicle to get to work? As mentioned in our job posting, these positions are very physical; You are required to be on your feet for the entire shift (5, 8, 10, or 12 hours). You are required to climb stairs, respond to emergency calls, provide customer service, patrol our very large property, physically remove patrons (if required), and lift/carry up to 50 lbs unaided. Are you capable of working in this type of position without modification of duties? Please answer Yes or No
Education:

DCS / DEC (required)
Experience:

Security/VIP/Executive Security: 2 years (required) Casino Security : 1 year (preferred) Customer service: 5 years (required)
Licence/Certification:

Intermediate First AId, CPR-C & AED (or Higher) (required) AGLC Gaming Worker Registration (preferred) AGLC Certificates (AML, Deal Us In, ProTect & ProServe) (preferred)
Work Location: In person