Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position: Full-Time Security Guard
Site: St. Mary's General Hospital - Waterloo Regional Health Network, 911 Queen's Blvd, Kitchener, ON N2M 1B2
Position 1 - Rotating Continental (0700-1900/1900-0700 hrs)
Payrate: $19.78hr.
Averaging Agreement: Overtime is Averaging Agreement after 88 hours
Position 2 - Monday - Friday (2300-0700hrs)
Pay Rate: $19.78/hr
Averaging Agreement: Overtime is Employment Standard Act
Posting Date: July 04, 2025
Internal Posting Closing Date: July 11, 2025
External Posting Closing Date: July 11, 2025
Key responsibilities:

• Patrol Hospital Grounds: Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
• Monitor Surveillance Systems: Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
• Access Control: Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
• Respond to Emergencies: Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
• Provide Customer Service: Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
• Conflict Resolution: De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
• Report Writing: Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
• Collaboration with Hospital Staff: Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
• Enforce Hospital Policies: Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

Requirements:

• Valid Ontario Security Guard License & First Aid CPR - Level C Certification
• Vulnerable Sector Check
• Immunization Record (measles, mumps, rubella, varicella, covid-19 and TB skin tests 1 and 2)
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection Security and Investigations, Criminology, or Border Services is an asset
• 1 year of security experience working in a healthcare environment
• Able to provide a clean shaven face in order to pass a N95 mask fit test
• Authorized to legally work in Canada
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)

• Applicants lacking these certifications can opt into Paladin's UoF/MOAB pre-employment certification training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Why choose Paladin?

• Opportunities for training and professional development.
• Free Uniforms
• Dry cleaning & hemming/tailoring allowance
• Additional perks

Education Requirements (All)
High School Diploma/GED
Certification Requirements (All)
Standard First Aid, CPR Level C
Valid Ontario Security License
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
COVID Double Vaccinated
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.
Relocation is not provided and travel is required consistently
Number of Openings for this position: 2