Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Site Overview: St. Mary's General Hospital, part of the Waterloo Regional Health Network, is a leading healthcare facility in Kitchener known for innovation, patient safety, and compassionate care. Home to seven regional programs, it fosters a dynamic, inclusive culture focused on continuous improvement and excellence in patient outcomes.
Position: Full Time Security Team Lead
Site: St. Mary's General Hospital
Address: 911 Queen's Blvd, Kitchener, ON N2M 1B2
Hours: Continental Rotation (0800-2000/2000-0800hrs)
Pay Rate: $24.59/hr.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Posting Date: July 23, 2025
Internal Closing Date: July 30, 2025
External Closing Dare: July 30, 2025
Essential Job Functions:

• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and college campus security policies and procedures
• Plans and implements shift work schedules
• Ensures all Security Officers have received the mandatory training
• Motivates staff and issues commendations
• Disciplines staff when necessary and ensures proper documentation is passed onto head office
• Attendance Management
• Performs security audits
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager

Requirements:

• Immunization Record for Covid-19, Measles, Mumps, Rubella, Varicella, and 2-Step TB Skin Test
• A Valid Ontario Security Guard License and First Aid & CPR - Level C
• At least two years' of security experience in healthcare would be preferred; experience in mental health is also an asset
• At least one year of security supervisor experience would be an asset
• Post Secondary education in a law enforcement/security related program from a recognized college would be an asset
• Working knowledge of the Trespass to Property Act, Mental Health Act, and Hospital Emergency Color Codes
• Superior written and verbal communication skills
• Demonstrated punctuality and reliability, tact and diplomacy
• Legally Authorized to work in Canada
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)

• Applicants lacking these certifications can opt into Paladin's UoF/MOAB pre-employment certification training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB pre-employment certification training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Why Choose Paladin:

• Opportunities for Growth & Advancement
• Free Uniforms
• Annual Boot Allowance
• Security License Reimbursement
• Dry cleaning/Hemming Allowance
• Paid Vacation and Paid Sick Days
• Additional Perks!

Education Requirements (All)
High School Diploma/GED
Certification Requirements (All)
Standard First Aid, CPR Level C
Valid Ontario Security License
Use of Force
COVID Double Vaccinated
Management of Aggressive Behaviour (MOAB)
Proof of immunizations for TB, MMR, Varicella
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Continental Rotation (0800-2000/2000-0800 hrs).
Travel is required consistently
Number of Openings for this position: 1