A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.
Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.
We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, women, persons with disabilities, and members of the 2SLGBTQIA+ community. We are dedicated to equitable hiring practices and fostering a respectful environment free from discrimination.
Benefits:
Extended health care
On-site parking
Wellness programs
Employee assistance programs
Disability insurance
Dental care
Vision care
Vacation & paid time off
Life insurance
What Elite Residential Concierge Services Offers:
Market-leading wages and career growth opportunities
Accommodating shift schedules
The option of joining a medical health plan
Continuing Professional Development (CPD)
Schedule:
Fri 1am to 9am, Sat and Sun from 1am to 1pm, Mon 1am to 9am
Key Responsibilities
Fill last minute open shifts in a collaborative team environment
Receive incoming emergency & non-emergency calls and address issues in a timely manner
Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
Documenting all information into comprehensive reports
Escalating situation to Team Leads as required
Remain calm under pressure and be able to multitask during high call volumes
Be able to prioritize and dispatch accordingly
Communicate with staff, supervisors, and management to schedule staff to cover shifts
Update and maintain in-house scheduling database
Schedule staff in accordance with agreed Elite policy and procedures
Interact with Police, Fire Department, and EMS where necessary in support of field staff
Attendance Management in ensuring coverage for sick, vacation and employee leaves
Performs audits on CCTV to ensure field staff are adhering to company policies
Communicates any team concerns/issues with Area Managers
Requirements
Experience in staff scheduling 1-3 years
Excellent written and verbal communication skills
Superior customer service skills, including exceptional telephone etiquette
Organizational skills and ability to multitask in a fast-paced environment
Security experience an asset
Shift:
Tuesday 12am-8am
Wednesday 12am-8am
Thursday 12am-8am
Friday 4pm-12am
Saturday 12pm-12am
Pay: $19/hr
Job Types: Full-time, Permanent
Pay: $19.50-$20.00 per hour
Benefits:
Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program
Application question(s):
Are you available to work the SWING shift?
Experience:
Concierge Security: 1 year (required)
Scheduling: 1 year (required)
Work Location: In person
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