Job Description

About Us:

A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.

Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.

We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, women, persons with disabilities, and members of the 2SLGBTQIA+ community. We are dedicated to equitable hiring practices and fostering a respectful environment free from discrimination.

Benefits:

Extended health care On-site parking Wellness programs Employee assistance programs Disability insurance Dental care Vision care Vacation & paid time off Life insurance

What Elite Residential Concierge Services Offers:

Market-leading wages and career growth opportunities Accommodating shift schedules The option of joining a medical health plan Continuing Professional Development (CPD)

Schedule:

Fri 1am to 9am, Sat and Sun from 1am to 1pm, Mon 1am to 9am

Key Responsibilities

Fill last minute open shifts in a collaborative team environment Receive incoming emergency & non-emergency calls and address issues in a timely manner Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner Documenting all information into comprehensive reports Escalating situation to Team Leads as required Remain calm under pressure and be able to multitask during high call volumes Be able to prioritize and dispatch accordingly Communicate with staff, supervisors, and management to schedule staff to cover shifts Update and maintain in-house scheduling database Schedule staff in accordance with agreed Elite policy and procedures Interact with Police, Fire Department, and EMS where necessary in support of field staff Attendance Management in ensuring coverage for sick, vacation and employee leaves Performs audits on CCTV to ensure field staff are adhering to company policies Communicates any team concerns/issues with Area Managers
Requirements

Experience in staff scheduling 1-3 years Excellent written and verbal communication skills Superior customer service skills, including exceptional telephone etiquette Organizational skills and ability to multitask in a fast-paced environment Security experience an asset

Shift:

Tuesday 12am-8am

Wednesday 12am-8am

Thursday 12am-8am

Friday 4pm-12am

Saturday 12pm-12am

Pay: $19/hr

Job Types: Full-time, Permanent

Pay: $19.50-$20.00 per hour

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Application question(s):

Are you available to work the SWING shift?
Experience:

Concierge Security: 1 year (required) Scheduling: 1 year (required)
Work Location: In person