Job Description

Healthcare Security Dispatcher

Site Description:

The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, surgery departments, and outpatient clinics.



The Victoria General houses in patient and outpatient clinics and services.

Position Details:

Position:

Dispatcher

Site:

Halifax Infirmary; Victoria General Hospital

Hours:

8am - 4pm; 4pm - midnight

Payrate:

$20.50/hour

Key Responsibilities:

As the Dispatcher is the first line of contact for our clients, they must handle all calls in a professional and calm demeanor, providing exceptional customer service. Maintain a good rapport with all Paladin Employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position. Dispatch alarm response calls effectively, concisely, and within designated time frames. Respond to alarms in a timely manner while ensuring all account instructions are followed correctly. Accurately update alarm accounts Creation of hospital ID cards Complete any other tasks given by the Shift Supervisor/Site Supervisor

Prerequisites:

Ability to lead, plan, organize, delegate and problem solve. Ability to pay close attention to detail. Computer knowledge and proficiency in Microsoft Word, Excel and Outlook. Ability to communicate effectively, both written and verbal. Ability to deal with others effectively. Ability to function effectively in a fast paced and stressful environment. Ability to demonstrate professionalism in all situations. Ability to prioritize based on severity of the call. Ability to obtain Security License for the province of Nova Scotia Valid Standard First Aid & CPR - Level C (from a CSA-approved vendor) English (oral and written) fluency is a must Previous experience in dispatching, or a related field preferred.

Why choose Paladin?

Opportunities for training and professional development. Competitive wage and benefits package. Free Uniforms Company paid Security license Dry cleaning & hemming/tailoring allowance Paid vacation & sick days Additional perks


Paladin Security: Making the World a Safer and Friendlier Place because we

CARE

!


The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!