Job Description

Paladin Security is Hiring a Healthcare Security Dispatcher!:

Location:

1796 Summer Street, Halifax, NS

Pay Rate:

$20.50/hour

Employment Type:

Full-Time

Schedule:

8:00 AM - 4:00 PM / 4:00 PM - Midnight

Overview:

Join Paladin Security as a Healthcare Security Dispatcher serving the Halifax Infirmary and Victoria General Hospital. In this essential front-line role, you'll be responsible for receiving and dispatching emergency and non-emergency calls, coordinating responses, and ensuring the safety and efficiency of hospital operations. Dispatchers play a crucial role in maintaining calm and clear communication during critical moments and supporting both staff and patients with professionalism.

Responsibilities:

Handle all incoming calls with professionalism and composure, providing excellent customer service Maintain positive relationships with Paladin employees, management, and hospital staff while handling confidential information Dispatch alarm response calls quickly and accurately within designated time frames Respond to alarms following established account instructions Accurately update alarm and event records in the system Create and issue hospital ID cards as needed Assist Shift Supervisors or Site Supervisors with administrative and operational tasks as assigned

Requirements:

Must reside in Halifax or nearby cities Must be eligible to work full-time in Canada Must be able to work 12-hour long shifts Ability to lead, plan, organize, delegate, and problem-solve Strong attention to detail and effective communication (oral and written) Proficient in Microsoft Word, Excel, and Outlook Professional demeanor with the ability to perform under pressure Ability to prioritize and manage multiple calls based on urgency Eligible to obtain a Nova Scotia Security License Valid Standard First Aid & CPR - Level C (CSA-approved vendor) English fluency (oral and written) is required Previous experience in dispatching or a related field is preferred

Nice to Have:

Customer service experience Problem-solving skills Ability to work effectively in a fast-paced environment

Benefits:

Health Care Dental Overtime Pay On-the-Job Training Pay Reviews Free Uniforms Company-paid Security License Dry Cleaning & Tailoring Allowance Paid Vacation & Sick Days * Flexible Daily Pay Options