Job Description

Requisition ID: 36942

Company Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents. Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function The Gathering Place serve as important resources to Vancouver’s diverse Downtown South communities. Patrons can participate in educational, recreational, cultural and social programming; enjoy the delicious low cost meals offered at the Centre cafeterias; access life essential services such as laundry, showers, or sheltering services; or simply enjoy the Gathering Place as the safe and welcoming places to connect with their neighbors.
Reporting to a Security Coordinator, this is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control, and incident response and reporting. Security Attendants also work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence Prevention is a priority at the Gathering Place, Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.
The Security Attendant will support a 7 day a week, with operating times between 8:30 am-8:30 pm.
Specific Duties & Responsibilities

• Monitoring entrances and facilitating access control of the facilities
• Monitoring and upholding the Gathering Place Code of Conduct and standards of behavior are being observed
• Making regular patrols of the building
• Providing support in the event of an emergency including first aid and overdose response
• Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners
• Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed
• Communicating information to other staff by way of log entries, incident reports and emails
• Communicating effectively using a two-way radio
• Maintaining health and safety standards
• Receiving routine deliveries
• Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to COVID-19
• Performing janitorial and other duties as required

Qualifications Education and Experience:

• Completion of Grade 10 (Grade 12 is preferred)
• Knowledge of the Downtown Eastside and/or Downtown South community, local agencies and services
• Knowledge of the City’s Community Centres and programs/services available to patrons
• Experience working in a community, social service or healthcare environment would be considered an asset

Knowledge, Skills and Abilities:

• Knowledge of the Downtown Eastside/Downtown South, agencies, services and resources
• Knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
• Ability to establish and maintain effective working relationships
• Ability to communicate effectively orally and in writing, including writing incident reports
• Ability to work with minimal supervision
• Ability to respond to incident using defusing and de-escalation techniques
• Ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility
• Fluency in a second language is considered an asset
• Security BST training and valid Security Officer License considered an asset
• Occupational First Aid Level 1 certification or the ability to earn one is considered an asset
  

Record Checks

• A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.
Business Unit/Department: Arts, Culture and Community Services (1200) Affiliation: CUPE 15 Non Pks Employment Type: Auxiliary/Casual Position Start Date: September, 2022 Salary Information: Pay Grade GR-013: $24.88 to $29.13 per hour Number of Positions: multiple
Application Close: open until filled At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
Before you click Apply now Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date. In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.