Job Description

iGuard360 stands out as a prominent security and monitoring company within the Canadian security domain. Our organizational ethos revolves around ethical conduct and performance-driven principles, all while embracing a culture of enjoyment in our endeavors. The Account Manager - GTA, operating under the guidance of the Regional Director - GTA & Vice -President of Operations, assumes the responsibility of effectively coordinating supervision, support, and backup for all field location assignments and areas. The key responsibilities for this role include:

Key Responsibilities:

Enhance client retention through the meticulous management of customer satisfaction. Develop a comprehensive understanding of client culture, needs, and day-to-day operations. Translate contractual requirements and customer expectations into clear operating instructions, encompassing Standing/Post Orders. Oversee Site Directors and Site Supervisors directly supervised accounts, including planning, organizing, and directing work, as well as handling performance management, career development, coaching, and mentoring. Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spot checks, staff evaluations, and regular feedback. Recognize exemplary performance through commendations and address disciplinary actions as needed. Conduct and document regular site visits, inspections, and audits to ensure adherence to prescribed standards, contractual requirements, company policies, and applicable legislation. Review incident reports for completeness, adherence to iGuard360 standards, and take appropriate action or escalation based on severity and frequency of issues in a timely manner. Drive corrective action and foster organizational engagement in addressing site-specific operational or service-related issues. Prepare, review, and act on reports related to business performance, including site staffing, financial metrics, service indicators, and other relevant key performance indicators. o Ensure each site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling the client's mandate and iGuard360 contractual obligations. Respond to client and staff complaints promptly and professionally, conducting investigations and implementing corrective actions when necessary. Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms, and pay discrepancies, facilitating appropriate action and resolution. Review and optimize the scheduling structure, ensuring efficiency and proper maintenance for optimal performance output. Regularly review and update site-specific documentation, including Standing/Post Orders, as required and at least annually. Manage labor/management relationships and adhere to collective bargaining agreements for unionized sites. Coordinate and execute all activities related to new account start-ups and close-outs.

Position Requirements:

Experience working in the Residential security markets, directly working with Residential Apartments and Condominium corporations. Minimum of 5 years employment in a Supervisory/Management role in the Security industry and/or one of the following requirements. a) Sufficient prior industry related experience (i.e., Police, Military, Security). b) Formal law enforcement training or Diploma. c) University degree in Security Management and/or Criminology. Must be bondable and possess an ability to hold government security clearances. Must possess a strong understanding of Microsoft software including usage of Word, Excel, Outlook, Planner, Forms and SharePoint. This position includes a company car so applicant must possess an Ontario driver's license with zero demerit points. Must currently hold an Ontario Security Guard license and/or Investigator's license. 5 years of Management/Supervisory experience in the security industry. Must have previous training experience, preferably within the security industry. Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset. Experience in the Residential/Condominium security field would be considered an asset.
Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Tuition reimbursement
Application question(s):

Do you have a valid driver's licence and the ability to operate a suitable motor vehicle? How many years of experience do you have with Outlook, Word, Excel, and advanced Excel skills? Do you have a clear understanding of the Security Legislation and the Criminal Code of Canada? How many years of Security Account Manager Experience do you have?
Experience:

Security Account Manager: 5 years (required)
Language:

English (required)
Licence/Certification:

Security Guard Licence (required) Certified Protection Professional (CPP) Licence? (required)
Work Location: In person