Job Description

Work Type: Temporary Part Time

Location: WRHN @ Queen's Blvd (formerly St. Mary's General Hospital Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.


WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.


At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note:

New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary

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The Secretary displays excellent communication skills to successfully and respectfully communicate with patients and their family members, staff, referring physicians and properly following referral institutions and requests to ensure a smooth departmental flow.

Responsibilities:

Administrative Duties

Answers the telephone and schedules appointments, obtaining and conveying pertinent patient information to physician's offices (conveys to the referring physician's office any contradictions and conflicting procedures). Conducts reminder calls and communicates missed appointments to the referring physicians. Performs all patient greeting and registration and informs staff of patient arrival Prepares patient requisitions and performs any pertinent record keeping. Alter appropriate communication and interpersonal skills to deal effectively with patients and their families, co-workers, physicians, volunteers and others within our health care community. Demonstrate values and a commitment to foster a healthy, supportive work environment dedicated to delivering a high quality care experience though compassion, innovation and respect. Effectively apply organizational and time management skills to prioritize workload, to problem solve, and to adapt to frequent interruptions and change.
Patient Information

Responsible for filing and retrieval of patient information (in both manual and in a PACS environment). Prior to scanning documents into PACS, check for completeness of consent forms and patient requisitions (signed and doses completed). When required, responsible for purging records in keeping with the Public Hospital's Act Requirements. Conveys patients' results or images (prepares cd as required) to referring physicians and their offices via telephone, fax, or mail, upon request, adhering to applicable Privacy legislation. Other general secretarial duties as assigned

Position Requirements:

Successful completion of grade 12 or equivalent. Successful completion of a Medical Terminology course. Must be a trained typist with basic knowledge and navigation of Microsoft Word and Excel. Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care. Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

Preferred Requirements:

Previous use and navigation with Cerner

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.


As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.


Waterloo Regional Health Network is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.


Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.


International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.


We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.