Job Description

We're seeking a highly skilled and enthusiastic Live Service Agent I to join our team. As a Live Service Agent I, you'll be the primary point of contact for our customers, handling a high volume of inbound and outbound calls. You'll be responsible for providing world-class customer service, resolving customer inquiries, and addressing concerns in a professional and courteous manner. This is a call-centric role, where you'll have the opportunity to build strong relationships with our customers and make a real difference in their lives.

What you'll do:

Speak with customers via phone, taking ownership of their needs and managing them to completion

Educate customers about our services and benefits, and find creative solutions to their problems

Guide customers through potential solutions to find the best match for their needs

Book services and ensure completion/satisfaction

Build sustainable relationships and trust with customers through open and interactive communication

Meet targets with regard to contact rates, bookings, and other key performance indicators

Be a fierce advocate for our customers, keeping their best interests at the forefront of every interaction

What You'll Bring:

A customer-centric approach, with a passion for delivering exceptional service

Excellent communication and problem-solving skills, with the ability to think outside the box

A self-starter mentality, with a strong desire to learn and grow

Ability to work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively

Strong attention to detail, with the ability to accurately document customer interactions and issues

Experience in customer service, preferably in a call-centric environment

Why Join Us:

Opportunity to be part of a rapidly growing company that's changing the way home services are delivered

Competitive salary and benefits package

Comprehensive training program to ensure your success in the role

Collaborative and supportive work environment

Recognition and reward for outstanding performance and customer satisfaction

Opportunities for advancement and professional growth

Job Details

Job Type: Part-time or Full-time

Benefits: Work from home, full-time benefits to be discussed

Schedule: Part-time (20-29 hours/week), full-time (32-40 hours/week), with morning, day, and evening flexibility

Must

be open to weekends and holiday availability

Training:

Must be flexible for the first 3 weeks to work a full time training schedule (9:00AM-5:30PM EST) that will then change to a part-time or full-time schedule.

Please note that bonus and equity are not applicable to positions with a fixed-term contract.

This is a unique opportunity to join a dynamic and growing company, and to be part of a team that's making a real difference in the lives of our customers. If you're passionate about delivering exceptional customer service, and you're looking for a challenging and rewarding role, we encourage you to apply.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer

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When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work:

Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Holistic health and wellness benefits:

Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare.

Support for Titans at all stages of life:

Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.


ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $39,300 CAD - $49,700 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.