Job Description

Work-At-Home Customer Care Specialist

Feeling fancy? Do you like talking about fashion? Turn your passion for fashion into everyday conversation and be part of our high-end retail account!Launch a rewarding career in retail customer service with one of the world's well-known family of designer brands! We are looking for individuals who are upbeat, always ready to help, value positive customer experiences and can provide great service on every call.

This is a Seasonal Position from November 11th - December 20th, 2025

Working as Skybridge Americas As a Customer Care Specialist, you are supporting Skybridge Americas' clients' by ensuring the Customer has a great experience, building loyalty for our client and deepening relationships with their customers. You will support our client's customers by exhibiting a professional, empathetic, and friendly demeanor in all customer interactions in a fast-paced & demanding environment. You will demonstrate and promote Skybridge Core Values and Commitment to Quality in all daily interactions and responsibilities.

Expectations from you

Respond to a high volume of incoming customer interactions, such as phone calls, email, chat, and social, as applicable and in accordance with business needs, in a fast-paced & demanding environment. Provide a world-class experience by creating personalized connections and always showcase an enthusiastic, empathetic, and professional demeanor. Respond to customers' orders and shipment inquiries Resolve order concerns independently and with minimum supervision for escalated situations, while maintaining a positive and engaging tone Accurate and concise feedback and special needs documentation in a computer-based system Processes payments by totaling purchases; processing credit cards, and other online payment methods

What are we looking for?

Effective oral and written communication skills Strong attention to detail and time management skills Able to work on customer needs in a confident and positive demeanor Excellent data entry skills and the ability to navigate between multiple computer screens while on the phone Call center or soft sales experience (preferred) Experience in a metrics-driven, performance environment (preferred) Background noise and interruption free home space Must be flexible with schedule to work during department hours of operation, including days/evenings/weekends/holidays as needed

Technical Requirements

Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload) Hardwired or ethernet connection to the internet during your shifts A Windows laptop or a desktop Two Monitors (minimum of 19" in size) A USB headset with a mute button for both training and live customer handling Smartphone to be able to log into our system. Updated anti-virus software. Follow this link for the list of accepted antivirus software: https://skybridgeamericas.applicantpro.com/pages/antivirus/

For Technical requirement recommendation and further information please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/

Who is Skybridge Americas?

We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired, and proud to be part of our team.Learn more about us:

https://www.skybridgeconnections.com/careers

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.