Job Description

Scheduling Supervisor - Full Time - Toronto Branch

Position:

Scheduling Supervisor

Shift:

Friday/ Saturday/Sunday/Monday

Hours:

0700-1500 HRS

Pay Rate:

$21.00hour

Location:

Etobicoke (Paladin Branch Office)

Internal Posting Date:

October 20, 2025

Internal Closing Date:

October 27, 2025

External Closing Date:

November 3, 2025



The Operations Scheduling Supervisor is responsible for supervising all employee's schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have two positions available. Please see below for additional details.

Why Choose Paladin

Benefits & Other Perks Opportunities for Growth & Advancement

Job Duties:

Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner. Maintain positive internal and external relationships with the team and understand company policy and procedure. Supervised field staffs' schedule, available shifts, and training compliances using ERP based software. Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates. Responsible for making outgoing calls to contact on call field employees and supervisor their schedule. Responsible to record and keep a track of coverage statics and ensure all of employees are getting schedule while adhering compliance requirement for each contract. Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

Qualifications

Fluent in English to be able to give adequate, clear, and concise directions Confident and capable of remaining composed under pressure of emergency situations Excellent written and verbal communication skills Must be able to work under team setting Must be able to demonstrate high customer service skills Scheduling and security experience is an asset

About Us

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best!