Job Description

Scheduling Coordinator

Job Summary

The Scheduling Coordinator, under the direction of the Client Care Supervisor, handles client care and service inquiries, arranges client services, schedules Home Support Workers and maintains scheduling information and data as required.

Duties and Responsibilities

Handle and document prospective client inquiries regarding requests for care and service Schedule Home Support Workers for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Home Support Workers; and promote consistency of caregiver assignments and coordination of services. Notify clients and Home Support Workers regarding initial and ongoing schedules Communicate any schedule changes to those affected by the changes such as the client, caregiver and/or Home Support Worker Collaborate and communicate with Regional Health Authority Case Managers, caregivers, and/or client family members. Complete data entry and maintain accurate current scheduling documentation in Alayacare. Participate in on-call rotation Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation. Participate in ongoing internal and/or external continuing education activities. Adhere to Provincial Homecare Policies and Procedures. Maintain confidentiality of client and corporate information and discusses same only with appropriate Provincial Homecare staff. Complete other administrative tasks as required

Qualifications:

Clear Code of Conduct

Experience

Relevant Experience and computer experience would be an asset.

Previous Home Support Worker or health care industry experience would be an asset.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; Proven ability to work both independently and as part of a team; Ability to meet deadlines and strong commitment to continual learning; Ability to demonstrate competency in scheduling software; Ability to operate all standard office equipment

About us

At Provincial Homecare, we are committed to attracting, developing, motivating, and retaining talented Employees. We strive to provide a fair, challenging and rewarding work environment in an atmosphere of open communication; and to always treat our employees with fairness and respect.

We are an equal opportunity employer. At Provincial Homecare, we value diversity and strive to create an inclusive and barrier free recruitment, selection and on-boarding process where all individuals feel valued, respected and heard. We will be happy to work with applicants requesting support during the recruitment process.

Job Type: Full-time

Benefits:

Casual dress Company events Dental care Extended health care Life insurance Paid time off Vision care
Schedule:

8 hour shift Day shift Evening shift Morning shift On call Weekends as needed
Work Location: In person