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Scheduling Coordinator
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Rentokil Canada Corporation is a part of a family of companies pride ourselves on being a trusted partner to many of the world\'s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
Responsibilities
What do our Scheduling Coordinators do?
The Scheduling Coordinator is a key strategic position focused on the adequate planning and tracking of employee time and attendance. They will be responsible for creating, publishing and maintaining schedules for all Customer Service Representatives in support of excellent customer service, financial efficiency and colleague work life balance for the Customer Service Center (CSC). This includes accurate reflection of current shift hours and rotation, planned off phone activities such as team meetings, trainings, holidays, vacations, system issues, unplanned absences, and more. The Scheduling Coordinator will have ownership over shift bidding, extra hours and overtime bidding, backfill, identifying and filling coverage gaps, and off phone planning. This includes leadership over the tracking and administration of the attendance policy within the Customer Service Center.
Responsibilities include, but are not limited to;
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