Job Description

The

Scheduling Coordinator

manages and organizes schedules for staff and clients, to ensure efficient operations within the Independent Living Program. This position requires the ability to multi-task, think critically, work independently with minimal supervision, be comfortable in a fast-paced and changing environment, and be an effective problem solver. This position requires flexibility and the adaptability with daily changes to schedule and understanding of ongoing support to persons served (clients) and staff.

Key Responsibilities:

Schedule staff and clients, sending reminders, resolving conflicts, and managing calendars.

Data entry.

Modify, update, and maintain persons served (clients) scheduled visits.

Receive and respond quickly to scheduling changes such as sick-calls, cancellations, and updates.

Anticipate potential scheduling barriers and needs, using exceptional problem-solving skills to arrange coverage.

Receive time-off requests and create/adjust schedules accordingly.

Understand union collective agreements and how they relate to employee payroll and scheduling.

Maintain employee timecards and submit to payroll timely.

Organize and schedule employee education requirements, collaborating with training coordinator.

Organize persons served (client) vehicle booking needs for appointments or visit requirements.

Core Competencies:

Excellent written and verbal communication skills.

Excellent organizational and time management skills.

Attention to detail.

Provide administrative support to management.

Excellent problem-solving skills.

Conflict resolution skills.

Process improvement; analyze scheduling process and determine gaps in efficiency while making suggestions to management.

Technology; Microsoft programs and learn internal software.

Adaptable and flexible with everchanging demands on time.

Able to make independent decisions while also working as a team member.

Highly motivated and take self-initiative.

Other scheduling related tasks as required.

At Balsam, we are committed to creating a culture of inclusion and belonging in all of our communities. We appreciate and embrace unique perspectives from lived experiences and all backgrounds that can be shared with others, to learn from and to grow from. We welcome you.

Knowledge of scheduling programs such as Alayacare is an asset.

This role requires strong communication, organizational, and multitasking skills, often involving administrative tasks like data entry, answering emails, and preparing reports.

License/Certification

Must attend all organization's training as scheduled.

Must have valid certification in all required core competencies at all times.

Must obtain a criminal record check and vulnerable sector check prior to beginning with the organization and recertify every two years.

Please note:

Only those candidates that meet the required criteria will be notified for an interview.

Job Type: Full-time

Pay: $25.00 per hour

Application question(s):

As an organizational employer, we are unable to provide support for foreign worker immigration programs, including Nova Scotia Nominee Program. We welcome temporary foreign workers with valid open work permits to work for us.
Work Location: Hybrid remote in Bridgewater, NS B4V 1B4