Job Description

Position: Scheduling Clerk

Department: Patient Support Services - Customer Support and Transportation

Posting ID: 2023-32417

Role Level: Admin Clerical (AC03-$21.86-$27.29)

Status: Permanent Full Time

Site: Credit Valley Hospital

Hours of Work/Shifts: Monday-Friday (0500-1300) with weekend rotation

Date Peposted: April 3, 2023

Internal Deadline: April 10, 2023

*The location of any vacancy/position may be changed or reassigned as per operational needs.

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Key Qualifications:

• Secondary school graduate, and Business/Office Admin education preferred
• Minimum two year relevant experience in payroll and scheduling in a unionized environment preferred
• Demonstrated customer service and communication skills, handling sensitive issues and problem solving with tact and diplomacy
• Excellent computer skills (Microsoft Word, Excel, Internet and Meditech)
• Excellent analytical and leadership skills required
• Ability to prioritize and handle multiple demands in a fast paced environment
• Proven organizational and team work skills
• Demonstrated good work and attendance record required
• Knowledge of payroll systems and scheduling practices required
• Knowledge of scheduling softwares is an asset

Position Summary:

• Maintain staffing operations throughout the department
• Obtain daily staff requests and fill them efficiently
• Process employee vacation requests
• Secure coverage for vacancy shifts
• Uphold accurate system for tracking staff over a variety of shifts
• Monitor the equalization of hours of employees as per Collect Agreement
• Coordinate with Team Leaders on new staff onboarding and training schedule
• Track a document all staff training
• Carry out payroll functions for large Corporate Services groups
• Work with Team Leaders and Managers verify payroll accuracy
• Create a six week schedule for all Corporate Services groups
• Answering phone calls from outside and within hospital
• Provide front-line service to all customers, follows up on task completion and customer requests
• Prints and collates various reports, inputs schedules and makes changes to schedules and rosters
• Any other tasks as assigned

To pursue this career opportunity, please visit our website:

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners