Job Description

Job Summary

We are seeking a proactive, organized, and communicative Scheduling Assistant to manage therapist and client schedules within our ABA practice. This remote role requires strong coordination skills, attention to detail, and comfort with frequent outgoing calls to ensure proper coverage and continuity of care.

Key Responsibilities

Create, manage, and maintain therapist and client schedules

Coordinate schedule changes, cancellations, and make-up sessions

Make outgoing calls to families and staff to confirm appointments, address scheduling needs, and resolve coverage gaps

Communicate scheduling updates and changes clearly and professionally

Monitor staff availability and ensure appropriate coverage

Accurately document scheduling activity and all communication in internal systems

Collaborate closely with administrative, clinical, and leadership teams

Qualifications

Previous scheduling, administrative, or customer service experience

Strong multitasking, organizational, and problem-solving skills

Excellent verbal and written communication abilities

Comfort with frequent phone communication and follow-up

Ability to work independently and meet deadlines

Healthcare or ABA experience preferred

Technical Requirements

Reliable high-speed internet connection

Two computer screens (dual-monitor setup required)

Proficiency with scheduling software and Microsoft/Google tools

Ability to work efficiently in a fast-paced remote environment

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: Remote