Job Description

Scheduler (Service Delivery Worker) - (1) Permanent Full Time 35 Hours, Social Enterprise - Community Support Services This is a fully remote role. This position is open to candidates residing in Ontario, Alberta, Manitoba and Atlantic Canada. Home office required. You\xe2\x80\x99ll feel great about a career with March of Dimes Canada At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we\xe2\x80\x99re dedicated to being Canada\xe2\x80\x99s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You\xe2\x80\x99ll be joining a team made up of more than 2,000 professionals that\xe2\x80\x99s dedicated to solving big challenges and creating real change for people with disabilities in communities across our country. They\xe2\x80\x99re at the center of all we do, and we make a real difference in their lives every day. It matters to us because the need is urgent \xe2\x80\x94 and it\xe2\x80\x99s growing. More than six million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you\xe2\x80\x99ll help tear down. Together, with your vital contributions, we\xe2\x80\x99ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide \xe2\x80\x94 and you\xe2\x80\x99ll always find it deeply rewarding \xe2\x80\x94 which is why we pull together to make change happen. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward:

• Purpose: Champion equity. Empower ability.
• Vision: An inclusive, barrier-free society for people with disabilities.
• Mission: To be Canada\xe2\x80\x99s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Whether starting or advancing your career with us, you\xe2\x80\x99ll feel great knowing that you\xe2\x80\x99re:

• Contributing to our important mission: creating real change for people with disabilities
• Joining a leading national charity with a history of impact and a future full of possibility
• Enjoying industry-leading employment incentives and benefits
• Supported in your professional growth, development, and success
• Included in our empathetic and supportive work culture

Learn more about why we\xe2\x80\x99re a great employer at marchofdimes.ca/careers. This Opportunity: We are currently looking to fill 1 Full-Time Scheduler (SDW), Social Enterprise- Community Supports Services. This is a fully remote role. This position is open to candidates residing in Ontario, Alberta, Manitoba and Atlantic Canada. Home office required. Roles and responsibilities:

• Using the electronic Quatro Scheduling System, the SDW/Scheduler will develop and revise ongoing master schedules for both clients and staff in accordance with the client\xe2\x80\x99s service and budgeted hours.
• Develop and revise as needed, a master schedule, in accordance with the client\xe2\x80\x99s service and budgeted hours.
• Provide hours of service monthly reports to Supervisor.
• Ensure client-focused service delivery and refer service complaints to supervisor for follow-up.
• Provide administration support for Programs (i.e. correspondence, file management, etc.).
• Payroll processing and verifying of personal expense statements to meet set deadlines identified by the payroll schedule.
• Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for clients and staff.

Qualifications and experience:

• High School Graduate or equivalent
• Ability to take initiative, multi-task and work under pressure within deadlines.
• Demonstrated proficiency with computer hardware and software including MS Office, ERP and Quatro or equivalent scheduling system.
• Excellent telephone manner and customer service skills
• Flexible to changing demands of the job
• Excellent interpersonal skills, communication skills, and math accuracy
• Excellent writing and proofing skills; exceptional organizational skills
• Scheduling experience an asset

How to apply If you are interested in applying, please submit your cover letter and resume by November 26, 2023. Please note that we do not require a cover letter for frontline roles. Please submit your application through the posting on the MODC website https://www.marchofdimes.ca/en-ca/getinvolved/careers. For more information, you can contact: Krista Bushey
Systems and Project Coordinator Important details

• We have a hybrid work policy that applies to some job positions. Please see individual job postings for more details.
• *Please note this position is open to candidates residing in Ontario, Manitoba, Alberta and Atlantic Canada*

Questions about working at March of Dimes Canada? For general inquiries, you can reach us at recruitment@marchofdimes.ca COVID-19 Vaccination Policy Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation. Need accommodations? We\'re here to help! MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities.\xe2\x80\xafIn accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free. Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach MODC is dedicated to building and advancing an inclusive and welcoming culture. It\xe2\x80\x99s also why we\xe2\x80\x99re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members\xe2\x80\x94 and in our shared culture \xe2\x80\x94 so that we all feel included, safe, and confident at work every single day. Job Type: Full-time Salary: $21.90-$23.00 per hour Work Location: In person