Job Description

Customer Service Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Ottawa

Employment type

Permanent

Department

Customer Relations

Deadline

2024-03-01

You already applied for this job.

Candidate profile (title) Who you are

Candidate profile (text) - Default language \xe2\x80\xa2 You have at least 6 months of customer service work experience in retail, distribution, or similar environment

• Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• Organization is your middle name\xe2\x80\xa6 (or it should be because you are all for it!)
• You are very comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Key responsibilities (title) Your responsibilities

Key responsibilities (text) \xe2\x80\xa2 Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently

• Stage deliveries for customer pick-up, handout orders for click and collect
• Be aware of daily and weekly service targets
• Maintain stock accuracy and inventory integrity
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist your team members with additional duties, as required

Team vision ( title) Together as a team

Team vision (text) At IKEA it\'s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We\'re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We\'re a bunch of people who are truly passionate about people!

Local section (title) Just So You Know

Local section (text) In the IKEA world, this position is officially referred to as: Home Delivery Co-worker.

Address: 2685 Iris Street, Ottawa, Ontario K2C 3S4.

Part-time: 20-34 Hours / Week (Including Evenings and Weekends)

Pay: $19.06 / Hour + Benefits after 3 Months (Starting pay may increase depending on experience)

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant\'s accessibility needs due to disability. If you require accommodation, please contact

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

IKEA