Job Description

Ponoka FCSS has an opening for a Casual Scheduling Administrator to cover for holidays etc. This position has potential to become a more permanent position in future. Office hours are 8:30 -4::30 M-F and closed for lunch (35 hrs per week)

Position Requirements

Communication

It is essential that the Home Care Scheduling Admin possess the ability to actively listen and utilize exceptional communication skills to collaborate and communicate effectively with the Home Care Assistant Manager, and other Home Care positions to ensure that quality, client-centered care is scheduled and completed in a timely manner.

Additionally, working for an organization audited by Alberta Health Services and Accredited by Accreditation Canada, it is also important that the Scheduling Admin can:

follow protocol, complete assigned duties, and model exceptional behavior to staff by adhering to Ponoka FCSS policies and procedures and the staff code of conduct and ethics. Recognize when standards are not being met.
Administrative Duties - Client and Staff Coordinating

Administrative Duties:

Monthly, quarterly, and annual documentation, recording and reporting as required. Home Care tracking data entry as required or requested by the Home Care Assistant Manager or Home Care Executive Assistant.
Client Care:

Assists the Home Care Assistant Manager and Home Care Executive Assistant or designate in assigned operations of the Home Care program. Reviews new Service Authorizations, Care Plans, and Medication Management Information and accepts Home Care Authorizations (with direction as needed). Communicate with the Home Care Case Managers to ensure that client concerns, incident reporting, client requests, or the need for updated or changed care plan information are relayed. Creating and maintaining appropriate documentation to ensure that clients are coordinated with Health Care Aides (HCAs) on daily schedules as outlined within individual care plans. Upload all required schedules and documentation to the confidential staff portal for viewing. Completes client care entry and correspondence information updates. Participates as a liaison person with Wetaskiwin Home Care and Home Care Case Coordinators. Develop trusting relationships with clients/families utilizing effective communication skills and ensuring transparency and respect during interactions. Respond promptly and appropriately to concerns, inquiries, and requests of clients, their families, AHS and staff. Filing of updated client charting, Service Authorization and Daily Living Support Plan updates. New Client intake procedures, which include creating tri folders, communicating with clients, and scheduling. Discussing with finalized clients the need for trifolder returns, taking apart trifolders, and correctly filing finalized clients and all charting. Additional responsibilities related to client care as directed by the Home Care Assistant Manager or Home Care Assistant.
Staffing:

Schedules HCAs to meet client needs. Updates staff records as required. Updates staffing calendars and timesheets and ensures staff have all the required information to complete shifts. Communicate effectively with staff to ensure that they receive any necessary client information. Works closely with the Home Care Assistant Manager and the Home Care Assistant to address client and staff concerns as they arise, according to established policies. Coordinates with the Home Services Administrative team to provide supervision (including being on-call) of HCAs as needed to ensure staff provide safe and quality care. Additional responsibilities related to staffing as directed by the Home Care Assistant Manager or Home Care Assistant.
Reporting, Collaboration, and Communication

Actively participates on all committees directly related to Home Care as necessary (i.e., Workplace Health & Safety, Quality Improvement, etc.) Completes other duties as assigned by the Home Care Assistant Manager and the Home Care Assistant.
Qualifications:

Education and Experience

Experience in Health Care, Scheduling, and Office Administration fields Must possess excellent spelling and grammar skills. Ability to work with limited supervision at times. Computer experience required with knowledge of Microsoft Word/Excel Must be able to maintain confidentiality and respect for all clients. Ability to organize and supervise personnel effectively and maintain files. Demonstrate initiative and self-motivation through knowledge of the community and its available resources.
Competencies/Skills & Attributes

Must possess critical thinking and problem-solving skills. Scheduling Administrators will also be well organized, enthusiastic, and pay attention to detail. Possess strong interpersonal communication skills and be team oriented. Site Coordinators should be flexible, have a strong work ethic, and be able to adapt to an ever-changing, fast-paced environment.
Additional Requirements:

Current Criminal record check Driver's License, reliable transportation, and adequate Liability Insurance for vehicle.
Additional Position Information:

Shift Information: Currently a casual position, with potential for a more permanent position in future.

Additional Position Shift Requirements: On-call responsibilities are required (on-call rotation varies based on additional staff availability). This position may also include some evening and weekend hours.

Job Type: Casual

Pay: $26.50-$30.13 per hour

Benefits:

Company events Dental care Extended health care Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

Secondary School (preferred)
Work Location: In person