Job Description

Position:

Santa'Ville Retail Store Manager- Seasonal Position- Bayshore Shopping Centre

About Us

www.santaville.com

Santa'Ville is a proud retailer and manufacturer of personalized Christmas decorations. We have proudly served in the holiday retail sector for over a decade with locations all over Ontario, Quebec, and New Brunswick. We value our employees and customers and love our fun work atmosphere! If you have a passion for helping people and possess some artistic ability, and want to work in a fun atmosphere, Santa'Ville is the perfect seasonal job for you! Join our team today.

For our 2025 Christmas season, we are seeking a seasonal store manager to manage and supervise Santa' Ville at Bayshore Shopping Centre. We are looking for an energetic and determined individual to join our current management team!

Role and Responsibilities

Ensure staff is placing great importance on customer service as customer service is integral to Santa'Ville Approach and greet all customers with a smile and answer inquiries to the best of your ability. Support team members and provide their daily task requirements Assign daily tasks and duties to staff members and ensure that all assigned tasks are completed Track and evaluate employee performance Ensure completion of tasks Raise team morale and encourage a positive work environment Create weekly/biweekly schedules and ensure employee hours are balanced. Provide oversight for employees who call in sick including arranging replacements as necessary. Facilitate Inventory management responsibilities among the team Conduct bi-weekly inventory counts Report and log all broken/damaged inventory Manage overstock Daily inventory replenishment Log and report all inventory discrepancies Maintain the kiosk/store including ensuring it is presentable and clean throughout the day Ensure the Point of Sale (POS) device is working properly Communicate with HR personnel

Qualifications

1 - 3 years retail/customer service management experience Strong organizational, interpersonal, and problem-solving skills Must be a team player with good communication, people management, and organization skills Ability to work well under pressure and in a fast-paced environment Flexible to work day, evening, and weekend shifts, based on business needs Ability to stand for long periods of time
Job Types: Full-time, Part-time, Seasonal

Pay: $21.25-$22.00 per hour

Experience:

Customer service: 2 years (preferred)
Work Location: In person