Job Description

Job Overview

At Raven Hair Co., we're redefining the salon experience and we're looking for a Guest Concierge to help us do it. This is more than just a front desk position, it's about curating a luxurious, memorable journey for every guest from start to finish.

You'll be the heartbeat of our salon: greeting guests, creating five-star experiences, managing bookings, supporting our stylists, and becoming the go-to person for both guests and our team.

Responsibilities

Greet all guests with a warm, professional, and friendly attitude Manage the front desk including appointment booking, check-ins, checkouts, and retail sales Provide white-glove guest service throughout the entire salon visit Follow up with clients after their appointments to gather feedback and ensure satisfaction Maintain a clean, organized, and welcoming reception and waiting area Track key salon metrics including prebooking, retail sales, and upsells Collaborate with stylists to ensure guests are informed and cared for throughout their visit Be a communication hub between clients and the team, assisting where needed Work closely with management to achieve salon goals Support promotional initiatives and upsell services and retail when appropriate Show up with energy, reliability, and a team-first mindset every day

What we're looking for

Previous experience in customer service, front desk, or sales (salon/spa experience is a bonus!) Strong communication and interpersonal skills Confidence with handling sales, POS systems, and booking software (Phorest experience is a plus) High attention to detail and time management Ability to thrive in a fast-paced, team-focused environment A love for beauty, fashion, and people A fun, friendly, and professional personality Must be available to work some evenings and weekends
If you love creating amazing experiences, are obsessed with great service, and want to be part of a high-performing salon team - we'd love to hear from you!

Apply today to join the team at Raven Hair Co.

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 30 - 40 per week

Work Location: In person