Job Description

Meet Benevity

Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

We are actively searching for a Salesforce Technical Administrator to join our passionate and growing Revenue Systems Team. The Revenue Systems team is part of Revenue Operations and is the heart of Benevity's revenue engine, ensuring that our go-to-market functions are supported with the right tools, insights, and processes while providing the data and analytics that will power the next step of Benevity's evolution. We are constantly pushing the boundaries necessary for us to scale, and we need your help getting there. We've hired some of the most talented, passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think, is organized and has passion for following up to make sure things get done in the most experience friendly way possible. Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too!

What you will do:

• Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
• Work with business partners to develop reports and dashboards
• Provide end-user support through support tickets, training, and documentation
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand,

design and implement solutions that satisfy requirements in Salesforce * Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.) or programmatic tools (Apex, SOQL, Visualforce, Lightning, Aura components)

• Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above.
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
• Develop an understanding of Benevity's business processes and how they interact with our product & Salesforce-related application ecosystem.
• To be able to write and translate user stories or business requirements into systematic solutions across all the tools listed above.
• Manage day-to-day admin requests from the sales, marketing & customer success teams
• Manage monthly data inserts and ad hoc bulk loads
• Follow best practices and recommend solutions to stakeholders
• Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
• Work with tools such as Confluence, Jira and Asana to systematically manage work and communicate progress

What you bring:

• Bachelor's degree in computer science or equivalent
• Minimum 4 years of experience with Salesforce development
• Minimum 4 years of experience in custom development using APEX or Visualforce / Lightning
• Hands on experience with Flows and Process builder, ability to articulate on bulk triggers
• Experience with Salesforce.com Web Services APIs
• At least one of the following Salesforce certifications: Administrator, Platform App Builder, Platform Developer I
• Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams.
• Highly developed interpersonal and written/spoken communication skills to effectively lead and work with cross-functional teams, primarily Sales, Demand Generation, Client Success, Revenue Operations, and Finance.
• Proven experience building effective CRM-based solutions
• Be a motivated self-starter that is independent, and a team player focused on excellence
• Comfortable in a hybrid Agile, Scrum and Waterfall settings
• Have a general understanding of the Software Development Life Cycle (SDLC) process

Discover your purpose at work

If what you really want is more than just a J-O-B - a place where your work has meaning and makes a real impact - Benevity is the place for you.

It's hard not to feel a sense of purpose from helping the world's coolest companies do more good. In fact, 92% of Benevity-ites say they're inspired by our mission (we call it our "Moonshot"!) You'll get to make a difference in the world alongside equally passionate coworkers and leaders who are invested in being part of a tech transformation at a high-growth company that is changing the way businesses and people have impact.

You'll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity's very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn't a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily-from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves - in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to .

If you want to feel seen, heard and celebrated, you belong at Benevity.