Job Description

Colleagues you'll love.

A dynamic and collaborative workplace where you can contribute to our story.

An access to over 6,000 free courses for your continuous development and career growth.

Comprehensive benefits from day one.

This is the #YPLife and what working at YP is all about.

What is a Sales Team Manager - Call Center at Yellow Pages?

Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.

As a Sales Team Manager - Call Center, you will join the big family of Yellow Pages sales! You are responsible for managing a team of approximately 12-15 sales representatives, supporting them in their success and achieving their targets.

Your positive attitude and natural leadership allow you to federate your sales teams and become a reference to your representatives. You are constantly looking to improve the customer experience by finding ways to increase customer satisfaction and manage customer escalations in a timely and professional manner.

The position breaks down as follows:

• 50% coaching
• 30% implementation and respect of call center metrics
• 20% participation in strategic projects between different managers

Why should you apply for this Sales Team Manager - Call Center position?

• 100% remote! We still have our office in Downtown Montreal if you prefer
• We bet on everyone potential rather than pressure management
• We offer a paid training and flexible benefits package on your first day
• We continually develop skills and team cohesion through the organization of role plays
• We reward the most beautiful achievements by awarding prizes or recognition programs
• We propose to our employees to move on to new challenges according to their expectations, whether in sales or in another department of our company!
• Work schedule from Monday to Friday on a day shift

What do you need to be Sales Team Manager - Call Center at Yellow Pages?

Education, experience and technical skills

• Bachelor's degree in Marketing, Commerce or Business Administration
• Bilingual
• Experience in a sales management position and high performance in a sales team
• Knowledge of Five 9 and SalesForce tools (assets)
• Experience in advertising and media is desired

Non-technical skills and abilities

• Ability to lead, coach and motivate a very successful sales team
• Ability to build productive business relationships across departments and levels of the organization
• Ability to support the strategic direction and materialize the support plan.
• Strong judgment recognized and decision-making skills
• Ability to influence others to gain support for client revenues and initiatives
• Strong organizational and priority management skills
• Excellent presentation and communication skills

You are ready to join the Yellow Pages adventure as a Sales Team Manager - Call Center? Send us your resume right now and join the next training group.

About Yellow Pages

We've been in the game since 1908 and we continue to transform to offer our 125 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 76% of our revenue is generated by digital solutions.