Job Description

Job ID: 276447Date posted: 20/02/2025 Who you are
xc3xa2xc2x80xc2xa2 You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
xc3xa2xc2x80xc2xa2 You have at least 2 years of work experience in a high-volume Sales, Retail or Customer Service environment
xc3xa2xc2x80xc2xa2 You have at least 2 years of proven formal and informal Leadership experience
xc3xa2xc2x80xc2xa2 Your customer service and sales skills are top notch xc3xa2xc2x80xc2x93 you can assess a customerxc3xa2xc2x80xc2x99s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
xc3xa2xc2x80xc2xa2 You are a total people-person and can strike up a conversation easily
xc3xa2xc2x80xc2xa2 You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
xc3xa2xc2x80xc2xa2 You are totally cool working in a physically demanding, fast-paced, work environment
Your responsibilities
xc3xa2xc2x80xc2xa2 Be an IKEA Ambassador by understanding that you impact our customerxc3xa2xc2x80xc2x99s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
xc3xa2xc2x80xc2xa2 Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
xc3xa2xc2x80xc2xa2 Empower your team by delegating tasks
xc3xa2xc2x80xc2xa2 Stay knowledgeable about in-store specials, delivery options, product features and benefits
xc3xa2xc2x80xc2xa2 Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
xc3xa2xc2x80xc2xa2 Generally, offer help to customers find their way around the store, so they can get what they need
xc3xa2xc2x80xc2xa2 Supporting the team with additional duties, as required
xc3xa2xc2x80xc2xa2 Supports the overall store business plan as well as the specific team goals
Together as a Team
We are the ones meeting our customers xc3xa2xc2x80xc2x93 in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world wexc3xa2xc2x80xc2x99re a diverse team working for the continued global success of the IKEA Concept xc3xa2xc2x80xc2x93 a concept that helps millions of customers create a better everyday life!WHY YOU WILL LOVE US
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. Thatxc3xa2xc2x80xc2x99s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
xc3xa2xc2x80xc2xa2 Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
xc3xa2xc2x80xc2xa2 RRSP with IKEA contribution matching options
xc3xa2xc2x80xc2xa2 Eligibility for our annual IKEA bonus incentive plan
xc3xa2xc2x80xc2xa2 Flexible spending account
xc3xa2xc2x80xc2xa2 Life insurance
xc3xa2xc2x80xc2xa2 Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
xc3xa2xc2x80xc2xa2 Parental leave
xc3xa2xc2x80xc2xa2 Bereavement leave
xc3xa2xc2x80xc2xa2 Employee assistance program (that helps you support your mental, physical, and financial wellbeing)The starting rate/salary for this position ranges from $ 49,000 to $ 65,000 and will be based on relevant work experience.P.S. In the IKEA world, this position is officially referred to as Sales Team Leader.
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