Job Description

Position Summary

The Sales Support / Inside Sales Representative plays a key role in supporting our sales team, assisting customers, and contributing to internal projects that support business growth and customer success. This role is ideal for someone who enjoys helping others, solving problems, and working collaboratively across teams. Automotive or fleet industry experience is strongly preferred.

We're looking for a true team player--someone who loves helping customers, supports internal teams, and wants to grow within a fast-paced, collaborative environment.

Key Responsibilities

Inside Sales & Sales Support

Support outside sales representatives with quotes, pricing, customer follow-up, and sales-related inquiries Assist with product information, availability, lead times, and basic technical questions Help identify upsell or cross-sell opportunities when appropriate Maintain accurate customer information and sales activity in CRM/ERP systems

Customer Care

Act as a primary point of contact for customer inquiries via phone and email Provide timely, professional, and friendly support to customers Troubleshoot customer issues, questions, and concerns in a solutions-focused manner Proactively communicate updates and follow through to resolution Build strong customer relationships through consistent, high-quality service

Projects & Internal Collaboration

Participate in cross-functional projects supporting sales, customer experience, or process improvement initiatives Assist with new product launches, customer programs, or internal sales tools Work closely with Sales, Operations, Production, and other internal teams to support shared goals Contribute ideas to improve workflows, customer communication, and team effectiveness Other duties as assigned.

Qualifications & Experience

Experience in inside sales, sales support, or customer service Automotive, fleet, manufacturing, or related industry experience preferred Strong communication and interpersonal skills Comfortable working with CRM systems and Microsoft Office (Excel, Outlook, Word) Organized, detail-oriented, and able to manage multiple priorities Legendary Attitude!
Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off Vision care
Application question(s):

Why is now the right time to look for a new opportunity? This job is 100% onsite in Tillsonburg, does this work for you? The hours are 7:30am to 4:45pm Monday to Thursday and 6:30am to 3:45pm on Fridays. Does that work for you?
Work Location: In person