Job Description

Vadilal Industries USA Inc.

, a proud subsidiary of the 117?year?old Indian ice cream brand, carries forward a rich legacy of crafting authentic ethnic ice cream products. With a

presence in over 45 countries worldwide

, Vadilal has established itself as the

#1 trusted Indian ethnic ice cream brand in the USA

, supported by a robust distribution network spanning from the West Coast to the East Coast.

In Canada

, our ice cream products are manufactured locally, enabling us to deliver an extensive portfolio of both mainstream and ethnic flavors tailored to diverse consumer preferences. We maintain a strong footprint across the East Coast, serving more than

300 retail stores and 75 key account stores

.

Beyond ice cream, Vadilal is a recognized leader in frozen foods, offering IQF vegetables, Indian flatbreads, ready?to?eat curries, snacks, appetizers, cut fruits, and fruit pulps. Our

ambient product portfolio

further strengthens our offering, featuring cookies, rice, whole spices, and millets--meeting the everyday needs of households across Canada.

Position

- Sales Support Assistant, Location - Brampton.

Outbound Calling:

Contact potential or existing customers to inform them about

products, services, or promotions.

Lead Generation:

Identify prospects, gather customer information, and convert leads into sales.

Customer Engagement:

Answer queries, resolve complaints, and provide accurate information.

Follow-ups:

Maintain regular communication with clients to ensure satisfaction and encourage repeat business.

Record Keeping:

Document customer interactions, feedback, and sales progress in CRM systems.

Team Collaboration:

Coordinate with sales and marketing teams to align strategies.

Ledger Clearance:

Assist in verifying, updating, and reconciling customer accounts to ensure timely payments and accurate financial records.

Marketing & Sampling Events:

Attend and support marketing campaigns, promotional activities, and product sampling events to boost brand visibility and customer engagement.

Payment Follow-ups:

Contact clients to remind them of pending payments, ensure timely collections, and update records accordingly.

Sales Data Analysis & Mapping:

Collect, analyze, and interpret sales data to identify trends, customer preferences, and geographic market opportunities; prepare reports and mapping insights to support strategic decision-making.

Requirements

Minimum 2 - 3 years of tele calling or sales experience Prior experience in customer service, or related fields, will be an added advantage. Strong negotiation and interpersonal skills. Detail-oriented with the ability to meet deadlines. Proven ability to build rapport and maintain client relationships. Bachelor's degree required. Valid work authorization. Valid Driver license.
Job Type: Full-time

Pay: $41,000.00-$45,000.00 per year

Work Location: In person