Job Description

Sales Specialist, Pro Services
Banner:

RONA

Entity:

RONA - 42390 - Levis

City:

Levis

Province:

Quebec

Job Status:

Full Time

Job Category:

Sales

Closing Date:

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At Lowe's Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service more than 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe's, RONA, Reno-Depot, and Dick's Lumber banners are always looking for dedicated associates to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Our expectations:

The primary function of the Sales Specialist, Pro Services is to serve as the store expert on Pro sales by providing detailed product information to both customers and other Lowe's Canada associates.

Your role:

Maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking questions, developing action plans for sales opportunities, and abiding by Pro services monthly program, call targets, and directives, including following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers
Provide excellent customer service through the daily execution of Lowe's Canada customer service programs, proactively resolving root causes of customer issues
Follow up on completed orders to ensure customer satisfaction
Collaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the Pros
Open business accounts as requested and handle government accounts
Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks
Complete all other duties as assigned

The qualifications we are looking for:

High school diploma or equivalent
Ability to identify and resolve customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
At least 1 year of experience entering and submitting customer sales orders, including special orders
At least 2 years of experience identifying and selling products based on customer needs or plans and following up on outstanding or incomplete customer orders, sales, or installs
At least 2 years of experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold calling
At least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plans
At least 2 years of experience in a sales environment with required sales goals or metrics
At least 2 years of experience in a trade directly related to commercial sales
At least 2 years business-to-business sales experience
Ability to lift up to 40 pounds daily without assistance

Your benefits of working for Lowe's Canada:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that's involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A company discount on store merchandise
A student incentive program
And much more!

The masculine generic is used without discrimination and only in order to simplify the text. Lowe's Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

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RONA inc.

Created in 1939, RONA is a part of the Lowe's Canada family of banners. Spanning the entire country, its vast network more than 375 stores includes both corporate stores and independent affiliated dealers. Working at Lowe's Canada means being...