Job Description

About Us

Synaptive Medical is a Canadian medical device company, based in the Greater Toronto Area (Mississauga, Ontario), providing advanced precision imaging and intervention technology for improved diagnosis and treatment. Synaptive's suite of products include Magnetic Resonance Imaging (MRI) systems, surgical planning, navigation, and robotic visualization. These products can be seamlessly combined or used independently in the operating room to improve detection and treatment for oncology, stroke and neurogenerative patients. The company has a global footprint of high-profile customers operating 24-7 for the betterment of all patients.



The company has several opportunities for passionate and innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

Position:

Sales Operations Manager







We are now seeking a Sales Operations Manager to join our dynamic team. If you thrive in high-growth, tech-driven environments and are passionate about optimizing processes that directly impact lives, this role is for you.



The Sales Operations Manager will play a critical role in expanding the company's commercial footprint. Responsibilities include optimizing our sales processes, improving resource allocation, improving forecasting accuracy and enhancing overall sales performance. This individual will be responsible for a wide range of operational and financial activities that directly support our sales, service and clinical teams.

We are looking for a candidate with experience in the medical technology field. They must be proactive, driven, with excellent communication and time management skills and capable of handling multiple priorities in a fast-paced environment.

What you will do:

Oversee and manage the entire sales operations lifecycle - from deal management to renewals. Act as the CRM champion - owning, optimizing, and maintaining HubSpot to ensure complete and accurate data that drives strategic decisions. Maintain and enhance our internal Sales Process and team coordination. Build and improve onboarding processes for new commercial hires to ensure seamless ramp-up. Engage directly with customers to uncover needs, present solutions, and advance sales opportunities, ensuring alignment with organizational objectives and revenue targets. Own the process of collaborating with healthcare buying groups and GPOs, driving strategies to position the company's solutions effectively within these sales verticals. Implement and integrate sales tools that improve efficiency and revenue outcomes. Partner with Finance, Legal and inside sales to assist with collections, vendor onboarding, credentialing, and tax documentation. Analyze performance data and provide insights that guide capital allocation, pipeline forecasting, territory mapping, and strategic decision-making. Work with Sales Leadership on commission plans and ad hoc sales reporting.

What you will need:

10+ years relevant experience, with a minimum of 5+ years prior experience in sales operations or sales support. Experience in the medical technology industry is essential. Capital equipment experience is preferred. Experience partnering with finance and cross-functional teams to support business decisions. Strong operational reporting, presentation and computer skills, including MS Office Suite (Word, Excel, Outlook, PowerPoint) Experience in startup or scale-up environments is a strong advantage. Detail-oriented with the ability to manage multiple priorities in a fast-paced setting. Collaborative mindset and excellent communication skills. Curiosity and passion to improve the lives of patients

Location will be in Greater Toronto Area (Mississauga)



This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.



COVID-19 Considerations

Synaptive has a special duty to take a leadership role in protecting the health and wellbeing of its employees and the public. The COVID-19 vaccines are an important public health measure for mitigating the spread of COVID-19 in the workplace and society. As a condition of employment, the successful candidate will be asked to provide proof of vaccination or a reason protected by legislation why they cannot be vaccinated against COVID-19.



Diversity & Inclusivity

Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.



Accommodation

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.



How to Apply

Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they're applying to, without sponsorship.



If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking "Apply Now" and following the prompts.



The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.



We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.