Job Description

With over 30 years of experience, we\'re super proud to call ourselves the world\'s largest purpose-led adventure travel brand and as we continue to grow and expand, we are seeking a Tailor-Made Manager to lead our team deliver sustainable, experience-rich travel to our customers to get them on their next adventure!This role is about inspiring and providing authentic leadership, empowering, coaching and supporting your team to succeed in delivering our shared goals - exceptional customer experiences, happy people, sustainable growth & operational efficiency. We believe in purpose and connection, and this role is charged with continuous improvement, instilling a growth mindset, and creating a high-performing and thriving culture.Additionally, you will negotiate and finalize contracts with new partners for Tailor-Made services while nurturing relationships with influencers, hosts, co-branded and white-label groups. This role requires a dynamic and strategic thinker with an understanding of the travel market, exceptional relationship-building skills, and the ability to identify and capitalize on new business opportunities.This is a full-time, permanent position, operating out of our office in Toronto, Canada on a hybrid basis. We are also open to candidates across Canada on a remote basis, providing they have experience working remotely in a global setting. The salary for this position is CAD$55,000 - $60,000 per year + commission, plus a great benefits package and many awesome perks.A love of travel is a must have! With it you\'ll bring:Experience in managing a high performing team and proven ability to achieve KPIsExposure to the travel industry and/or call center operationsPrevious team management experience, including training, coaching, and developmentExperience in defining and developing value propositions for partners and their customersExperience with and understanding of computer reservation systems and CRMsPrevious experience in managing budgets, achieving sales targets & contracting/contract performanceExperience managing external partners and identifying opportunities for partnership growth and collaboration.Proven ability to negotiate partnership agreements and build strong, mutually beneficial relationships with external partners.Demonstrable ability to build strong relationships, collaborate, communicate and influence internallyA bit about our people:Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.Work perks:

• We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
• Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
• 5 extra days of leave annually, for use when travelling on an Intrepid trip
• Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions.
• Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
• We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
• We want to support the causes that are important to you, that\xe2\x80\x99s why we offer 20 hours of volunteer leave every year.

If you\xe2\x80\x99re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible \xe2\x80\x93 we may close advertising early if the right person is identified.

Intrepid Travel