Sales Manager

Status: Regular, Full time

Location: Edmonton, Alberta


Reports to: National Sales Manager, Telecom

KEY ACCOUNTABILITIES:
(40%) Manage the Noramco sales team. Work with PCM to develop and maintain sales objectives;
(30%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;
(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;
(10%) Conduct market research of products and pricing for the purpose of promoting new products;

DUTIES:

• Ensure all job functions are performed in accordance to the Guillevin Standard Practice Instruction (SPI) Manual;
• Coordinate and assist, where necessary, the various functions in office sales and administration, including:
  • Liaising with operations and purchasing personnel while entering orders;
  • Providing pricing quotations and following-up on every quote, when necessary;
  • Administering the opening of new accounts and maintaining existing customer-account databases;
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Prospect and develop new business through a strategic process of warm and colds calls;
• Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals:
• Ensure proper administration in the management of freight claims and reel returns;
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
• Participate in the preparation and execution of physical inventory as required;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Provide back-up support to the sales department when required;
• Performs any other duties as required by management.

QUALIFICATIONS / SKILLS:

• Post-Secondary education
• Proficiency with Microsoft Word, Outlook and Excel
• Previous Sales/Inside Sales experience is highly beneficial
• Superior interpersonal and communication skills
• Ability to develop long-term client relationships
• A highly professional approach to business
• Exceptional organization skills, ability to multitask and a keen eye for detail
• Technically proficient to quickly learn and understand products
• Ability to develop quotations & project bid packaging / pricing / presentations
• Knowledge of electrical industry in general would be assets
• Willingness to work overtime as needed and a sense of team spirit

What?s in it for you
Voted Great Place to Work?, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Noramco has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.
What we offer:

• A fast-paced, dynamic, empowering and friendly work environment open to today?s reality.
• Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
• Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

• 
  Health, dental, paramedical & vision care, and prescription medication
• 
  Short- and long-term disability benefits because you never know what the future holds
• 
  Supplemental Health Insurance
• 
  Life insurance
• 
  Employee Assistance Program (EAP) with Telemedicine
• 
  Travel Insurance

• Reimbursement of training expenses to acquire new skills and advance your career within the organization
• RRSP with generous employer contribution
• Possibility of contributing to a TFSA with a favorable group rate
• Post-graduate scholarship program for children of our employees
• Employee discounts on purchases
• Free parking
• Electric vehicle charging stations in many of our locations

Noramco ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.
We thank all applicants for their interest, however, only those under consideration will be contacted.
The masculine gender is used solely to simplify the text.