Sales Engineer
Waterloo, ON, Canada
Job Description
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Who we are: MasterClass is the streaming platform where the world\'s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours. We have both a B2C and a fast growing B2B product (which is what you would support) If you want to help make an impact on our members\' lives \xe2\x80\x93 we want to hear from you!
Summary of Role: The sales Engineer will work closely between our Enterprise Sales, Customer Success, Product, and Engineering teams. Serving as the go to person to drive technical conversations and projects around client implementation and integrations. They will serve as the liaison between the client and MasterClass, ensuring that all parties are aligned on implementation goals and timelines to successfully kick off the partnership.
What You Will Do:
- Build trial environments for prospects accounts and transition to live accounts and handle seat add ons
- Coordinate Integrations and Implementation activities with Customer Success Managers and Account Executives to ensure smooth onboarding
- Create client facing documentation to support the client integration process (requirements, checklists)
- Work cross functionally with sales, engineering, and product to lead:
- Account Provisioning
- Implementation (scope, working directly with client implementation team, testing, launch)
- Integrations - preferably familiar with LMS/LXP leaders
- SSO Provisioning
- Project Manage Security Reviews with IT Security and client contacts
- Project Manage integrations with external partners to ensure deployment within agreed timelines, build project plans, manage deliverables, communicate status updates
- Provide technical demos and answer questions around functionality limitations and roadmap direction
- Provide input into the product roadmap based on trends in the exploration and onboarding phases of new customers
- Platforms you\'ll work with: Degreed, Cornerstone, EdCast, Workday, Docebo, and more
- No coding is required but an ability to troubleshoot code, parse error messages, use browser console tools, read documentation, and work with engineers at a technical level is required
- 3+ years of experience successfully doing this type of a role at a tech company
- Technical, not writing code but technical enough to do SSO and auto provisioning while also understanding system architecture and IT
- Experience integrating the products with company systems while also getting embedded in their libraries and within user analytics
- Strong communication skills and must be salesy too
- Ability to multitask and work on multiple accounts at a time
At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
The salary range below is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled. MasterClass\xe2\x80\x99s salary ranges are based on paying competitively for our size and industry. In addition to salary, we also offer equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more). The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Salary Range
$111,000\xe2\x80\x94$141,000 USD
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Job Detail
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Job IdJD2143657
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWaterloo, ON, Canada
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EducationNot mentioned