Job Description

####

Why should you consider joining Auvik?

You want to work at a company that is building impactful, relevant technology.

Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

You want to work with a leadership team who are transparent and trustworthy.

Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.

You want to work with a product customers love.

People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.

You want regular opportunities for learning and growth.

With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

You want the flexibility to manage your work, your way.

We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What's this role about?

Love being a technical resource and using your natural curiosity and desire to help to solve problems and find solutions? Ready for a combination of proactive and reactive solution building? Then this may just be the role for you.



In order to support our continued growth, we are looking for ambitious, motivated individuals to join our Technical Pre-Sales team. You will be the primary technical resource for the sales organization and provide technical assistance to prospects during software evaluation. This entails answering questions in real time on Slack and attending sales calls when the Account Executives require some additional technical expertise. This may include being a key technical advisor and an Auvik solutions advocate.

What will I be doing?

As a core member of the presales team, your days will be spent


Diving head first into the prospects business challenges and discovering opportunities to solve those challenges using Auvik's products Supporting Auvik Account Executives through solution deployments and escalated technical support issues Applying software and networking knowledge, plus problem-solving skills, to the integration of Auvik into core customer environments and third-party products Conveying the value of Auvik by helping prospects augment their standard operating procedures, identify network issues on their locations or client sites, improve business processes using Auvik Acting as an internal liaison between the sales, customer success, customer support, and product management teams Documenting unexpected behaviour in Auvik as discovered through customer calls Communicating experience from the field to the product and development teams, contributing to product design, improvements, and evolution Supporting the development of technical collateral in collaboration with the sales enablement, product marketing, and marketing teams Develop and maintain strong relationships with customers, acting as a trusted advisor and technical resource. Assist in the preparation of proposals and presentations, ensuring alignment with customer requirements. Stay updated on industry trends and product developments to effectively communicate value propositions.

What are we looking for?

4+ years relevant work experience with a formal education and/or comparable work experience in computer science or networking Experience in technical support with a network equipment provider or other networking industry vendor is highly desirable Hands-on experience with at least one element of network design, network management/administration, or network deployment Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences. Proven ability to build and maintain relationships with customers and internal stakeholders. Problem-solving skills and the ability to think creatively to address customer challenges. Experience with SaaS solutions and cloud technologies is a plus. Familiarity with Auvik's product offerings and competitive landscape.

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.



Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas' Fastest Growing Companies list.



We're focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don't worry about it. Just let us know what you need when we reach out to schedule and we will make it work!



Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.