Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.





The Sales Engineer plays a key role in driving aftermarket service success by supporting sales and delivery across parts, component repair and overhaul (CRO), and vehicle-level aftermarket solutions. This role partners closely with the TSSSA Product Manager and other stakeholders to provide technical consultation, customer engagement, and sales enablement across key market areas.



Acting as a bridge between Engineering and Sales, the Solutions Engineer ensures customer requirements are translated into effective technical solutions that evolve with operational and market demands. This includes supporting proposals, presentations, and product knowledge management, while collaborating with cross-functional teams to enhance customer satisfaction and business growth.


KEY RESPONSIBILITIES
Deliver accurate and timely specification interpretation, quotation support, planning, and technical support for aftermarket services Collaborate with the TSSSA Product Manager and Sales team to develop tailored solutions for aftermarket offerings Participate in bid calls, presentations, and customer quotations using company pricing and delivery guidelines Develop and maintain engineering sales decks and marketing materials related to Services Engineering Coordinate with and hold accountable internal stakeholders to resolve customer issues efficiently, ensuring timely resolution and high customer satisfaction Support the development of sales strategies and materials that enhance customer understanding of Alstom's aftermarket portfolio Participate in customer-facing "Walk the Train" activities by riding and inspecting railcars to assess equipment condition, operational practices, and customer pain points Translate real-world railcar insights into actionable recommendations that align with customer goals and drive business growth Leverage field observations to identify solution opportunities, inform proposal development, and strengthen customer relationships through proactive, insight-driven engagement Serve as a technical liaison between field operations, engineering, and sales teams to ensure proposals are grounded in firsthand customer experience and aligned with Alstom's capabilities Ensure proposed solutions comply with industry safety standards and regulatory requirements; stay informed on evolving rail regulations and technologies



Key Deliverables
Feasibility assessments: Evaluations of technical and operational viability based on customer infrastructure, regulatory constraints, and service capabilities Technical proposals: Comprehensive documents outlining proposed aftermarket solutions, including specifications, pricing, and implementation plans Risk Assessments: Identification of potential technical or operational risks with proposed mitigation strategies Client presentations: Insight-driven materials that communicate solution value, ROI, and performance metrics tailored to customer needs Post-implementation reviews (Return on Experience): Performance evaluations and customer feedback analysis to inform continuous improvement Bid-to-Project Transition Plans: Structured plans that guide the handoff from sales to execution, ensuring continuity, resource alignment, and clear ownership of deliverables



Required Qualifications
Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or a related technical field. Equivalent experience in within the transportation or rail industry will also be considered Minimum 3 years of experience in the transportation sector, preferably in the rail industry Minimum 2 years in a technical sales, solutions engineering, or customer-facing technical role Must be authorized to work in the United States without corporate sponsorship



Required Skills
Excellent communication and presentation skills Strong time management and planning abilities Ability to quickly develop a deep understanding of Alstom's service capabilities and effectively apply that knowledge to identify and propose customer-focused solutions Knowledge of key customers and market trends in the rail industry Effective interpersonal and teamwork skills Possesses an understanding of the sales process using sales techniques as evidenced by good customer relationships Ability to leverage internal resources to meet customer and organizational needs

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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Sales Engineer, Product Manager, Technical Support, Sales, Operations, Technology