Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

The Sales Development Specialist is accountable for contributing to a collaborative sales environment, and offering support to the Sales team.

What you'll be doing:

• Helping to drive sales Improvement across the Ontario Commercial team, through support to the Account Executives
• Track and report on issues related to process, sales admin, unresolved customer escalations and challenges
• Escalation prime for Account Executives for challenges that remain unresolved through regular process
• Address Account Executive issues with tools, process, customer ,contracts, legal, credit, cx resolution that have gone through the proper channels but remain unresolved or require multiple follow ups
• Act as a Commercial Sales Subject Matter Expert, by staying current and completing all training through fast track to maintain status as a subject matter expert, with tools, process, cross functional teams and assistance interpreting reporting
• Preform minor sales administration duties that impede sales or customer resolution (e.g. credits, in building coverage requests, demo's, legal, SFDC, optic )

What you will bring:

• Post-secondary diploma or degree is an asset
• Related experience in sales / sales support / sales operations
• Strong understanding of Rogers provisioning systems, internal sales processes, cross functional teams
• Knowable of Enterprise sales tools (e.g. SFDC, Optic, etc)
• Product knowledge in Rogers product suits
• Telecom experience is an asset
• Ability to work in a fast-pace environment; ability to work under changing conductions
• Strong interpersonal, communication (verbal and written), and presentation skills

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 800 York St P.O.Box 5800 (033), London, ON
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 278340

Together, we'll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

• Our customers come first. They inspire everything we do
• We do what's right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Sales & Marketing