Job Description

Position vacancy Closing date: September 06, 2022


Employment Type
Part Time


Job ID
2116


Pay
$18.10/hour


Effective
September 12, 2022


Reports to
Membership Sales & Services Supervisor


Location / Region
The Steve & Sally Stavro Family YMCA


Application Deadline
September 06, 2022
Why Work for the Y? The YMCA of Greater Toronto aspires to be a great work place committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.
Nature and scope The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Steve & Sally Stavro Family YMCA Centre is one of eleven full service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs. This incredible new 60,000 square foot YMCA located in the East End of Toronto will provide a wide range of services and programs to support the physical, social, and mental health of people living and working in this community. The Sales Consultant is part of a team that ensures all key indicators of sales are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the Steve and Sally Stavro YMCA Centre. The Sales Consultant works with the Personal Training team to recruit and retain Personal Training clients, with the goal of ensuring client satisfaction and effective implementation of VirtuaGym. Responsibilities

• Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members. Works at a fast pace and responds to multiple priorities effectively.
• Handles membership inquiries and tours by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tours of the facility to link member interests to program options. Ensures their assigned sales and conversion targets are met or exceeded.
• Demonstrates comprehensive knowledge of all programs and services available, resulting in conversions and membership registrations; Assists members to understand membership options, payment plans and types. Promotes upselling of Plus, Personal Training and Registered Programs.
• Assists with external sales/community events, follows up on membership inquiries, conversion to membership or trial pass and scheduled call leads as assigned by the Sales Director, meeting required timelines.Uses assigned reporting format to share results weekly.
• Provides a specific and personal focus to prospective members.Follows up after tours/inquiries to ensure they receive a welcome call/email, are booked for relevant program training, New Member Orientation and Personal Training Consultation. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
• Conducts new member orientation to ensure all new members have a plan to achieve their goals including; registration in programs, personal training consultation, access to virtuagym app, first week/month visit/activities plan, strong understanding of programs and services available.
• Conducts Personal Training consultations from online requests and in-person opportunities; Is knowledgeable about Personal Training programs and the Personal Training team in order to facilitate the best match between Trainer and client.Follows up with new and existing clients based on the PT Client Experience flow – supporting clients in each stage.
• Addresses member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset. Liaises with Sales and Personal Training Supervisor regarding member feedback.
• Creates and updates client accounts, including reconciling Personal Training transactions as needed. Ensures accuracy of information entered in VirtuaGym, including client bookings, credits and notes.
• Maintains YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M standards and EYE standards
• Assists with making decisions and solving problems regarding membership sales functions, membership accounts, and members concerns. Assists members in resolving past due accounts, identifying options and handling potential qualified members for membership assistance.
• Performs Membership Assistance Reassessment interviews as required.
• Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members.
• Promotes Centre or Association member engagement initiatives to existing members and Personal Training clients through email, phone calls and face-to-face meetings.
• Remains flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
• Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.Represents the YMCA and the Association in a professional manner.
• Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

Qualifications

• Degree or Diploma in sales, health, fitness, wellness management, or related field an asset
• Minimum of 2 years sales and/or customer service experience, preferably in a membership/client based environment with leadership and supervisory experience
• Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
• Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Proficiency with computers, experience with CLASS an asset
• Philanthropy involvement; planning, storytelling, volunteerism an asset
• Current CPR and First Aid an asset
• Flexibility regarding assigned working hours, including evenings and weekends
• The position requires the following Association Competencies: advanced competence in: Effective Interpersonal Communications fundamental competence in: Ethics and Self-Management; being Member Focused; Relationship Building and Partnering; being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.
The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.