Job Description

Salary:

About Smitty\'s Fine Furniture Smitty\'s Fine Furniture is a third-generation family-owned local furniture store specializing in Canadian-made quality furniture. Our passion is exceptional customer experience in every aspect of our business. For nearly 75 years Smitty\'s has been a trusted name in home furnishings in Southern Ontario. We value our loyal customer base, as well as our deeply experienced staff, some of whom have been on our team for decades. Our original location was based in Hanover, Ontario and we are currently operating from two locations: Hanover and Kitchener. Our approach to the market with our primary line of business is by promoting and selling the top furniture and mattress brands manufactured in Canada. Over 80% of our product displayed on the floor is made in Canada. Our logo says it all\xe2\x80\xa6 \xe2\x80\x9cFOR THE LOVE OF CANADIAN FURNITURE\xe2\x80\x9d. About the Position The Sales Consultant supports the Company\'s purpose to ensure that every customer who enters our store is given the best possible customer experience by helping our customers furnish their home, from finding the right accessory to finishing the entire house. We sell a broad selection of quality Canadian-made brands, and an excellent range of contemporary styles for every room; this allows the Sales Consultant to foster relationships with our customers through in-store and online consultations. The Sales Consultant provides guidance on selections and supports the customer from point of sale to delivery. ** MUST BE AVAILABLE TO WORK WEEKENDS** About You You believe in the power of communication and delivering an exceptional experience for your team members and customers. You have a passion for selling beautiful, quality products. You are excited by Interior Decorating. You are motivated to provide excellent customer service and want to be part of a progressive, dynamic, ever-changing profession. Our ideal candidate has strong interpersonal skills, is an expert at building relationships, and has excellent communication skills both in person and online. The ideal candidate is self-motivated to achieve sales targets, but also works comfortably within a small team environment. Our work environment thrives on teamwork because we are not a full commission sales floor, which our customers love. The ideal candidate is focused on providing an outstanding customer experience that we are known for. Your primary responsibilities will be:

• Engaging and fostering customer relationships through in-store consultations
• Following up on customer leads from all channels (online, phone, email)
• Working with customers to customize their order
• Maintain a pulse on product information including available covers and configurations
• Participate in training sessions held by product reps
• Placing orders in our point-of-sale system and maintaining contact with customer for updates on lead times
• Provide customer post-delivery follow up and ensuring service matters or order changes are attended to promptly
• An opportunity to participate with in-home selling program (with appropriate training or prior Interior Decorating credentials)

Your Education, Skills, and Experience:

• Degree or Diploma from a recognized university or college in Design, Sales, or a related field
• Certified Interior Decorator would be considered an asset
• 3+ years of customer service experience preferably in a home furniture retail environment
• Excellent attention to detail, and a keen interest in interior decoration is a must
• Excellent written and verbal communication skills
• Ability to multi-task in a busy retail environment
• Strong interpersonal and relationship building skills
• Ability to navigate the internet and use computer programs such Microsoft products (Word, Excel, SharePoint etc.)
• Highly driven goal oriented and motivated to achieve sales targets

What\'s in it for you?

• Competitive hourly plus commission compensation
• Health benefits package
• Personal time off & paid holidays
• Family-owned company for 75 years
• Cohesive work environment built on core values of Honesty, Trust, and Respect
• Join a team of people who truly believe in the products and provide an exceptional customer experience

If you want to work in a positive, challenging, and safe environment where your contributions are valued, then please reach out to us! At Smitty\'s, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We strive to create an accessible environment for our employees and potential employees; we will attempt to provide appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.