Job Description

Are you passionate about sales and customer experience? Do you have a knack for coaching others to reach their full potential?

We are looking for a

Sales Coach

to join our Contact Center team at our Kelowna Support Office. In this role, you'll play a vital part in mentoring our Storage Consultants, helping them grow their sales skills, and ensuring our customers receive the best possible experience.

At BigSteelBox, you'll be part of a company that truly cares--about our people, our customers, and our communities. We offer a competitive base salary, commission plan, and comprehensive health and dental benefits. Salary is dependent on experience. Benefits and a matching RRSP program are provided after 3 months. You'll also join a supportive and collaborative team that's driven to make a positive impact.

We are proud to be certified as a

Great Place to Work

! This recognition is awarded following a thorough, independent analysis conducted by the Great Place to Work Institute Canada. It's based on direct feedback from employees through an extensive and anonymous survey about their workplace experience.

This is a fantastic opportunity for someone who thrives on developing others, driving results, and contributing to a people-focused culture.

What makes BigSteelBox unique? Visit our website to learn more about our core values and what drives our BigSteelBox family.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Minimum Education: Grade 12, post-secondary education preferred, but relevant experience will be considered 1 or more years of direct work experience in sales/telesales or 1 year of outside sales experience Experience and understanding of the Sandler Training sales process is required Supervisory experience is an asset but not required Excellent computer and communication skills: Genesys, Salesloft, Outlook, Powerpoint, Word, & Excel

PRIMARY RESPONSIBILITIES:

Receive a small number of phone calls to remain current, as well as help the contact center when call volumes are too high or there is a staff shortage Attend all Sales process meetings and training Be well versed in and able to coach to product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms/reports Be a leader in the understanding of the process and financial systems needed to execute on a call Listen to and evaluate phone calls received by Call Takers Coach all call takers on operational and sales processes Make outbound follow-up calls to existing customers to survey them on the quality of our call-taking Collaborate with Management and Call Takers to determine necessary strategic sales approaches Prepares new representatives by conducting orientation to the sales process, developing individual coaching plans, and providing resources and assistance when needed. Prepare and lead monthly sales meetings in collaboration with Contact Center Manager and Supervisor

REQUIRED SKILLS/CORE COMPETENCIES:

Networking and Relationship Building

- Networks and build working relationships to respond to current and future needs.

Business Acumen

- Analyzes complex issues to develop approaches or solutions that are considered forward-thinking and best practice.

Communication

- Adapts communication to respond to an audience or situational requirements

Teamwork

- Encourages others to participate in team activities and ensures teams are working effectively

Leadership

- Builds on the strengths of the workplace and reduces internal weaknesses through training and development.

Learning & Innovation

- Continually learning and always generating ideas for innovative approaches to solve problems and how to create a competitive advantage for the business unit

Negotiation

- Includes organizational needs and initiatives to develop solutions that build momentum

Drive for Results

- Demonstrates a focus on finishing all tasks assigned in a timely manner while taking complete ownership of tasks

Sales Process -

A demonstrated understanding and consistent use within your role.

Decision Making

- Recognizes situations and examines facts to develop clear steps and solid assumptions

Analytical Thinking

- Evaluates, interprets, and analyses critical, complex information

Customer Orientation

- Ensures that own and direct reports activities focus on meeting customer needs.

Accountability

- Takes personal ownership and responsibility for the quality and timeliness of work

Adaptability

- Adapts and responds to changing conditions, priorities, technologies, and requirements

Planning and Organizing

- Accurately estimate duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.

Service Orientation

- Provides superior service to both internal and external customers.
We thank all applicants in advance. However, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $64,000.00-$74,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Profit sharing RRSP match Vision care
Ability to commute/relocate:

Kelowna, BC: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Sales: 1 year (preferred)
Work Location: In person