Job Description

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".



Agents du Centre de Ventes Bilingues Francais/Anglais (Hybride/Teletravail)



De nombreuses opportunites a saisir !

Le poste :

Si vous adorez voyager, nous cherchons des agents ou agentes bilingues epiques (francais-anglais) au Centre des ventes pour se joindre notre equipe. Si vous souhaitez faire evoluer votre carriere, ce poste ouvre les portes a une variete de possibilites au sein du Groupe de Voyage Sunwing! Il s'agit d'un poste a temps plein qui consiste a aider nos clients a reserver leurs vacances de reve et a planifier leurs voyages. La plupart du temps, vous serez le premier point de contact de notre experience client a chaque etape!

Horaire : Temps plein, 35 heures par semaine avec possibilite d'heures supplementaires si necessaire; Quart de travail : Variable selon les besoins de l'entreprise. Matins, soirs et fins de semaine en alternance; Heures ouvrables : Du lundi au vendredi de 8 h a minuit. Samedi et dimanche de 9 h a 18 h; Lieu de travail : Travail a distance et possibilite de travail au bureau periodiquement, selon les besoins; Formation : Le 25 aout 2025, a temps plein du lundi au vendredi Equipement : L'equipement informatique sera fourni. Internet haute vitesse et l'acces a un modem est requis.

Vos avantages :

Equipe dynamique avec des possibilites de travail a distance et d'avancement de carriere; Entreprise ou les gens passent avant tout et ou chaque journee est differente; Occasion de redonner a la communaute grace a nos initiatives de responsabilite sociale; Travail au sein d'une equipe dynamique et passionnee des voyages; Occasion de croissance professionnelle grace a un travail stimulant et gratifiant permettant de faire une difference; Voyez par vous-meme avec @sunwinglife.

A propos de vous :

Vous avez a coeur d'offrir la meilleure experience de service a la clientele; Vous vous demarquez en matiere de service a la clientele et de vente; Vous etes sympathique, accessible et fiable; Vous avez une attitude positive et motivee avec l'empathie necessaire pour les clients et la vente; Vous etes a l'aise de parler au telephone avec les clients et de fournir des renseignements de maniere claire, professionnelle, tout en faisant preuve de patience; Vous aimez aider les gens et trouver des solutions a leurs problemes; Vous possedez des competences informatiques, avez la capacite d'utiliser differents logiciels (Google, Word, Outlook, etc.) et la capacite de rediger en faisant attention aux details; Vous avez acces a un lieu de travail calme, a Internet haute vitesse et a une connexion directe a un modem.

Vos taches :

Repondre aux appels telephoniques des partenaires commerciaux et des clients directs de maniere efficace et precise; Repondre aux besoins des clients en proposant nos produits et en effectuant la reservation pour eux; Partager les commentaires, les tendances et les suggestions des clients afin d'ameliorer continuellement l'experience a la clientele; Apprendre les systemes logiciels afin d'etre en mesure de repondre efficacement aux demandes entrantes; Collaborer avec des collegues lorsque necessaire afin de resoudre des plaintes de clients; Apprendre sur l'integralite des produits pour etre en mesure de repondre a toutes les questions des clients.

Votre profil :

Bilinguisme en francais et en anglais (tant a l'oral qu'a l'ecrit); Aptitudes a s'adapter a un horaire de travail flexible (travail les soirs et les fins de semaine requis); Capacite a travailler dans un environnement a distance; Experience d'un an dans les ventes et le service a la clientele (un atout); Experience en centre d'appel (un atout); Habilites pour travailler a l'ordinateur et avec differents logiciels; Disponible pour une journee de formation a notre bureau de Toronto ou a celui de Laval (le 25 aout 2025); Certification TICO/OPC, un atout.

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Bilingual?French/English?Sales?Centre Agents?(Hybrid/Remote)



Multiple opportunities available!

The Opportunity:

If you like travel,?(and love?to travel!),?we're looking for EPIC?Bilingual (French/English)?Sales?Centre Agents?to join our Team. If you are eager to grow your career, this position?builds the foundation for?a variety of opportunities?within?Sunwing?Travel Group!?This is a full-time position that?helps?guide our customers to book the vacation of their dreams?and?assists them with their travel plans. In many cases, you will be the first step in our "Every Step of the Way..." customer journey!

Schedule: ?Full time, 35 hours a week with possibility of overtime when needed Shift: ?Variable and dependent on business needs. Mornings/ Evenings & Weekends on a rotation basis Business Hours: ?Monday to Friday from 8am to 12am and Saturday/Sundays from?9?am to?6?pm. Work Location: ?Remote Work/ May need to go to office location periodically as needed Training: ?August 25th, 2025, full time Monday to Friday Equipment: ?Computer equipment will be provided. High speed internet and access to a modem is required.

What You'll Be?A?Part Of!

A dynamic team with Remote Work growth opportunities. A company where everyday is different and people come first! Opportunity to give back through our social responsibility?initiatives Work with a fun, passionate, travel-loving team! Grow your career with challenging and rewarding work that makes a?difference. See for yourself!?@sunwinglife

About You:

You love providing the best customer service experience! You are exceptional?with?customer service?and?sales You are friendly,?approachable?and?reliable You have a positive and motivated attitude with a strong compassion for customers and sales Comfortable speaking on the phone to customers with patience and delivering information in a clear and professional manner You enjoy helping others and find solutions to their problems. Computer skills, the ability to navigate software easily (Google, Word, Outlook,...) and the ability to type with attention to detail. You have access to a quiet workplace, High Speed internet and a direct connection to a modem.

What You'll Do:

Answer inbound phone calls from business partners and direct consumers efficiently and accurately. Match customer needs with the products we have to offer and secure the booking for them. Share feedback, trends, and suggestions from customers to continuously improve the customer experience. Learn the software systems to be able to communicate effectively with incoming requests. Work with colleagues when necessary to resolve customer complaints. Learn about the products inside and out to be able to answer any questions from customers.

What You'll Need:

Bilingual in French and English (Spoken and Written). Able to be flexible with your work schedule?- evenings and weekends required. Able to work in a remote environment. Customer Service and Sales experience 1 year (preferred). Call Centre experience (preferred). Ability to work with computers and different software. Available for 1 day orientation in our Toronto or Laval Office (on August 25th, 2025). TICO/ OPC certification is a great asset.

We thank all who apply however only those who meet the qualifications will be contacted.



Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.



We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca