Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what\'s possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit page to learn more about Tapestry\'s commitment to equity, inclusion, and diversity.The Sales Associate role is an integral part of the store\'s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach\'s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
\xef\x82\xb7 Understands organizational objectives and makes decisions that align with Company priorities
\xef\x82\xb7 Takes ownership and is committed to delivering results, while remaining actively aware of personal and
store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.
\xef\x82\xb7 Creates short- and long-term strategies to achieve personal metrics and performance goals
\xef\x82\xb7 Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
\xef\x82\xb7 Represents Coach as a brand ambassador
\xef\x82\xb7 Demonstrates Coach\'s Selling and Service expectations at all times
\xef\x82\xb7 Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
\xef\x82\xb7 Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
\xef\x82\xb7 Creates positive impressions with customers by bringing best self to work through attire consistent with
Coach\'s Guide to Style
\xef\x82\xb7 Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong
knowledge of competition.
\xef\x82\xb7 Provides in-depth product knowledge, including features, benefits, current offerings, and overall product
value.
\xef\x82\xb7 Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
\xef\x82\xb7 Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
\xef\x82\xb7 Cross-sells and encourages beneficial product add-ons that relate to the customer\'s shopping needs
\xef\x82\xb7 Sensitive to customers\' needs and tailors approach by reading cues
\xef\x82\xb7 Attends to the unique and individual shopping needs of each customer.
\xef\x82\xb7 Works with multiple customers simultaneously and breaks away as appropriate
\xef\x82\xb7 Follows up with customers consistently and genuinely to influence/close the sale
\xef\x82\xb7 Flexes personal selling techniques to contribute to overall store financial results
\xef\x82\xb7 Builds lasting and loyal relationships with customers
\xef\x82\xb7 Leverages Coach\'s tools and technology to support relationship building and clienteling efforts
\xef\x82\xb7 Creates enthusiasm and positivity for a shared vision and mission
\xef\x82\xb7 Promotes and endorses a team selling environment
\xef\x82\xb7 Fosters an environment of teamwork, trust and collaboration with internal and external customers
\xef\x82\xb7 Remains solution oriented; is adaptable and flexible to changing business and store needs
\xef\x82\xb7 Welcomes feedback and adapts behaviors as appropriate
\xef\x82\xb7 Maintains a calm and professional demeanor at all times
OPERATIONS:
\xef\x82\xb7 Ensures all daily tasks are completed without negatively impacting service or Coach standards
\xef\x82\xb7 Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising to Coach standards consistently and in a timely manner
\xef\x82\xb7 Maintains a clean and tidy selling floor at all times
\xef\x82\xb7 Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
procedures
\xef\x82\xb7 Replenishes inventory on sales floor as needed\xef\x82\xb7 Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
\xef\x82\xb7 Supports cash-wrap when needed to process purchases, returns, and exchanges.
\xef\x82\xb7 Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
\xef\x82\xb7 Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains
strong organizational standards and maintains visual merchandising expectations.
Competencies required:
\xef\x82\xb7 Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
\xef\x82\xb7 Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
\xef\x82\xb7 Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
\xef\x82\xb7 Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
\xef\x82\xb7 Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
\xef\x82\xb7 Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
\xef\x82\xb7 Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn\'t have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother\'s Day, etc.).Our Competencies for All Employees

• Courage: Doesn\'t hold back anything that needs to be said; provides current, direct, complete, and \xe2\x80\x9cactionable\xe2\x80\x9d positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn\'t upset when things are up in the air; doesn\'t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person\'s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant\'s or employee\'s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 orVisit Coach at www.coach.com.Work SetupBASE PAY RANGE TOReq ID: 115335

Tapestry