Maternity Leave Contract - Until March 2027 Location: Ste. Anne's Spa, Grafton, Ontario
About Ste. Anne's Spa
At Ste. Anne's Spa, our mission is simple yet powerful:
to bring the power of healing, through human touch, to the world.
As one of Canada's leading destination spas, we provide our guests with unforgettable experiences rooted in relaxation, wellness, and genuine human connection.
Position Overview: Spa Booking and Sales Advisor (Maternity Leave Contract)
We are seeking a warm, organized, and sales-driven individual to join our Reservations team on a
full-time maternity leave contract
, ending in
March 2027
. This is a guest-facing role where your voice and care are often the first touchpoint in our guests' journey.
Reports to:
Sales Manager
Mission:
To bring the power of healing, through human touch, to the world
Goal:
Create a "WOW" experience with every guest interaction
Core Values:
R.E.S.P.E.C.T.
Key Responsibilities Spa Booking
Book spa requests via phone, email, or internal systems
Build thoughtful, well-balanced itineraries aligned with internal standards
Communicate clearly with guests regarding confirmations, special requests, and changes
Upsell and cross-sell spa treatments, wellness classes, and other experiences
Ensure accurate guest profiles and booking data
Support overflow and administrative tasks when needed
Sales Advisor
Meet or exceed individual and team sales targets
Complete outbound follow-up calls to maximize bookings
Apply rate and occupancy guidelines using yield management practices
Identify high-potential guests and market opportunities
Support business development initiatives and group bookings
Upsell room categories, night extensions, and premium amenities
Service Excellence
Deliver top-tier, empathetic service to every guest
Participate in ongoing training for spa services, rooms, and booking techniques
Mentor and support new team members as needed
Stay informed on industry trends and competitive offerings
Contribute to a respectful, uplifting team culture
Internal & External Communication
Respond to voicemails within 1 hour and emails within the same business day
Capture full guest details including contact info, deposits, and wellness selections
Communicate group booking requirements and special requests in a timely and organized manner
Adapt quickly to new tasks or changes in priorities as needed
What We're Looking For
Experience in sales or customer service (spa, wellness, or hospitality experience is an asset)
Confident, clear communicator with excellent phone skills
Highly organized with strong attention to detail
Able to adapt to booking systems and work in a dynamic environment
Calm, empathetic, and guest-focused under pressure
Available to work the full term of the contract (until March 2027)
Job Types: Full-time, Temporary
Pay: $23.00 per hour
Expected hours: 40 per week
Work Location: In person
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