Job Description

Company Description (English):

Welcome to our pet-loving community!

Located at 660 Yonge Street in the heart of Toronto, we are a passionate and caring pet store dedicated to creating a warm and welcoming environment for both pets and their owners. At our core, we believe that pets are family, and we treat every furry friend that walks through our doors with love, respect, and joy.

We're looking for team members who share our deep love for animals, and who bring positive energy and open-hearted communication to every interaction. If you're friendly, outgoing, and have a solid understanding of pet care, you'll fit right in with our team. Together, we aim to make every visit a happy, helpful, and heartwarming experience.

Join us and help make the world a better place--one pet at a time.

Job Title:

Sales and Service Specialist

Location:

660 Yonge Street, Toronto

Type:

Full-time / Part-time

Role Description:

As a Sales and Service Specialist at our pet store, you'll be the friendly face and helpful hand that ensures every customer--and every pet--has a great experience. This is a customer-facing role that requires a warm personality, strong communication skills, and a genuine love for animals.

Key Responsibilities:

Greet and assist customers in a warm, professional, and enthusiastic manner Provide knowledgeable advice on pet products, pet care, nutrition, and accessories Process sales transactions accurately through the POS system (cash handling, credit/debit payments) Open and close the store following standard procedures Receive, unpack, and organize new inventory shipments Restock shelves and ensure product displays are clean and attractive Handle online orders: picking, packing, and preparing items for delivery or pickup Maintain cleanliness and safety of the store environment Monitor product expiration dates and ensure stock rotation Assist in minor pet care tasks (if applicable), such as handling small animals or checking adoption inquiries Support team members and contribute to a positive team atmosphere

Qualifications:

Excellent communication and customer service skills Strong sales and basic sales management abilities Ability to train and guide new staff as needed Prior experience in a retail or customer-facing environment Capable of working both independently and collaboratively in a team setting Strong problem-solving and multitasking abilities High school diploma or equivalent required; some college education preferred

Fluency in both English and Mandarin Chinese (spoken and written)

Familiarity with WeChat and other digital communication tools

Basic photography and photo-editing skills (for social media or product content) Reliable, detail-oriented, and enthusiastic about pets and pet care
Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 30 - 35 per week

Language:

Chinese (required)
Work Location: In person