Job Description

Our team in MONTREAL is seeking our next Hybrid, Sales and Customer Representative!

ARE YOU a passionate individual, great communicator with a goal-oriented mind! At Fairstone we don?t hire experience only, we hire attitude!

If you are willing to learn, we are willing to invest in your future!
We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us!

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

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  Hybrid work model: We require 1 day a week in our Montreal office.
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  Professional Development: Paid coaching Training, paid Elearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
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  Employee discounts; Phone plans, gym membership and many retailers such as perkopolis and more
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  Education Support up to $3000
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  Competitive base salary, with multiple incentive programs to increase your total compensation.
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  We offer 3 weeks of vacation plus an additional 6 days to use at your convenience (wellness days).
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  RESP program up to 6%: 3% company donation, and up to 3% more to match your contribution.
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  Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)
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  Shift premiums as follow:
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    We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked outside your 8:30am-5:00pm.
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    An additional 10% shift premium (of regular hourly rate) will be paid for all hours worked on weekends

Department flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.

• Monday to Friday 9am - 6pm
• Saturday & Sunday 9am - 6pm (Primary work hours)

YOUR ROLE AS A SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE
Your role within the Centralized Lending team is vital to Fairstone?s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.


REPONSABILITIES

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  Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound, and digital channel.
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  Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
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  Achieve assigned goals and business objectives by promoting financial solutions and completing application on loan processes in a compliant manner
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  Servicing existing customers by reviewing accounts and available products

Support various corporate strategic initiatives as needed by:

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  Adjusting daily work activities to support the requirements of company initiatives
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  Adapting to meet unique process flows, scheduling, expectations, technology, etc.
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  Providing feedback to test, learn and refine processes/technology

WE REQUIRE

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  High school diploma or equivalent, a business or finance related post-secondary education is an asset
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  No experience in sales or customer service necessary, but experience is an asset
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  Must have excellent English and French communication skills in both written and verbal and strong business communication abilities in both languages.
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  Must be able to work flexible hours including evenings and weekends
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  Adapts easily to new technology as required
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  Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

#sales
#customer service

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada?s Top 100 Employers!
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:
https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn:
https://www.linkedin.com/company/fairstone/mycompany/


If you?re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent